IceCasino - Der Rückzug des Spielers verzögert sich.

I won 1000 euros on Friday.

Whenever I ask in the chat when I can count on the money, they don't have any German-speaking operators.

I have uploaded all the documents you wanted and the money has not yet been paid out

Ich habe am Freitag 1000 Euro gewonnen.

Immer wenn ich im Chat frage wann ich mit dem Geld rechnen kann haben sie keine Deutschsprachigen Operatoren.

Alle Dokumente die Sie wollten habe ich hoch geladen und trotzdem ist das Geld noch nicht in der Auszahlung

Hello nadineanders8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and when was the last time you had to send them a new document? Did you play with a bonus or real money only?

Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.

Looking forward to your answer.

Regards,

Nick

I have to say the problem was fixed by the casino yesterday. Which I am very happy about. All went well with a little persistence.

Ich muss sagen das Problem wurde gestern vom Casino behoben.Worüber ich sehr froh bin.Alles gut gegangen mit ein wenig Hartnäckigkeit.

Hello nadineanders8 and thank you for letting us know that the issue has been resolved. Please do note hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick