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Hello I have a problem. Waiting for my payout. About 3 weeks already. I don't understand the problem. Can you help me there. I would be very happy thank you

Hallo habe ein Problem. Warte auf meine Auszahlung. Schon über 3 Wochen ca. Ich verstehe das Problem nicht. Können Sie mir da weiterhelfen. Würde mich sehr freuen danke

Dear Schulz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Schulz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.