Mr Bet Casino - Der Spieler hat Mühe, sein Konto zu verifizieren.

Dear please help me, I have been trying to verify my account at Mr. Bet for more than a month and it still does not pass the verification, I have sent many papers and none of them works. However, last time I sent my bank credit card statement specifying the deposits made to Mr. Bet, but still they deny me verification. Your help please.

Estimados favor su ayuda, llevo más de un mes tratando de verificar mi cuenta en Mr. Bet y aún no pasa la verificación, he enviado muchos papeles y ninguno sirve. Sin embargo ahora último envié mi estado de cuenta de tarjeta de crédito bancaria donde se especifica los depósitos realizados a Mr. Bet, pero aún así me niegan la verificación. Por favor su ayuda.

Hello Daniel1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, since June approximately when I try to withdraw a larger amount. I don't remember a specific date.

They just need to approve the payments I've made to the casino, according to them by webpay, but I don't have access to that, only my bank statement from my credit card, which is where I make the payments.

I spoke with them on August 02 and this was their response:

Daniel

2022-08-02 13:30:23

They again rejected my documents for verification. Who can I see this topic with?

Gill

2022-08-02 13:30:23

Thank you for contacting Mr.Bet Customer Service

Gill

2022-08-02 13:30:45

Hello Daniel!

Gill

2022-08-02 13:30:58

I will do my best to help you. Please note that I will use a translator to provide you with the information.

Daniel

2022-08-02 13:32:46

I need to verify my identity with the documents I have sent

Daniel

2022-08-02 13:32:58

I've been more than a month without answers

Gill

2022-08-02 13:33:07

Please give me a couple of minutes to verify all the information.

Daniel

2022-08-02 13:37:15

I send the last document that I attach, where the requested information appears. Still they refused.

Daniel

2022-08-02 13:37:29

Gill

2022-08-02 13:37:44

I kindly ask you to upload the bank statement where we can see your name, deposits in our casino and identity number for the date 21.06-22.06.

Gill

2022-08-02 13:38:20

And I kindly ask you to upload your online banking screenshot or bank statement. We need to see your bank account number and the name of the holder.

Daniel

2022-08-02 13:40:11

It's all in the pdf

Gill

2022-08-02 13:41:05

For my part, I can only ask you what documents must be uploaded. Please make sure all documents meet the requirements and please upload them to the verification tab. Then our corresponding department checks everything for you.

Daniel

2022-08-02 13:42:20

Is there someone else to see this topic with, I've been uploading documents for more than a month and nothing works, my daughter is sick and I need the money, the attached pdf works or not?

Gill

2022-08-02 13:44:01

Sorry to hear that though, the documents are reviewed by our relevant department. I don't have the technical opportunity to check them here in the chat. As soon as you upload them all to the verification tab, they will be verified and you will get the answer.

Gill

2022-08-02 13:46:48

Perhaps you have any other questions I can help you with, Daniel?

I hope you can help me.

Hola, desde Junio aproximadamente cuando intente sacar un monto mayor. No recuerdo fecha específica.

Solo falta que aprueben los pagos que he hecho al casino, según ellos por webpay, pero yo no tengo acceso a eso, solo mi cartola bancaria de mi tarjeta de crédito que es de donde hago los pagos.

Hablé con ellos el 02 de agosto y esto respondieron:

Daniel

2022-08-02 13:30:23

Nuevamente rechazaron mis documentos para la verificación. Con quien puedo ver este tema?

Gill

2022-08-02 13:30:23

Gracias por contactarse con el Servicio de Atención al Cliente de Mr.Bet

Gill

2022-08-02 13:30:45

Hello, Daniel!

Gill

2022-08-02 13:30:58

Haré todo lo posible para ayudarte. Tenga en cuenta que utilizaré un traductor para proporcionarle la información.

Daniel

2022-08-02 13:32:46

Necesito verifiquen mi identidad con los documentos que he enviado

Daniel

2022-08-02 13:32:58

Llevo más d eun mes sin respuestas

Gill

2022-08-02 13:33:07

Dame, por favor, un par de minutos para verificar toda la información.

Daniel

2022-08-02 13:37:15

Envío el último documento que adjunte, en donde aparece la información solicitada. Aún así rechazaron.

Daniel

2022-08-02 13:37:29

Gill

2022-08-02 13:37:44

Le pido amablemente que cargue el extracto bancario donde podemos ver su nombre, depósitos en nuestro casino y número de identidad para la fecha 21.06-22.06.

Gill

2022-08-02 13:38:20

Y le pido amablemente que cargue la captura de pantalla de su banca en línea o el extracto bancario. Necesitamos ver el número de su cuenta bancaria y el nombre del titular.

Daniel

2022-08-02 13:40:11

Está todo en el pdf

Gill

2022-08-02 13:41:05

Por mi parte solo puedo consultarte que documentos hay que subir. Por favor, asegúrese de que todos los documentos cumplan con los requisitos y, por favor, súbalos a la pestaña de verificación. Luego, nuestro departamento correspondiente verifica todo por usted.

Daniel

2022-08-02 13:42:20

Hay alguien más con quien ver este tema, llevo más de un mes subiendo documentos y nada sirve, mi hija está enferma y necesito el dinero, el pdf que adjunte sirve o no?

Gill

2022-08-02 13:44:01

Sin embargo, lamento escuchar eso, los documentos son revisados por nuestro departamento correspondiente. No tengo la oportunidad técnica de comprobarlos aquí en el chat. Tan pronto como los cargue todos en la pestaña de verificación, se verificarán y obtendrá la respuesta.

Gill

2022-08-02 13:46:48

¿Quizás tienes alguna otra pregunta con la que te pueda ayudar, Daniel?

Espero me puedan ayudar.

Since June, I do not remember the exact date, but I tried to make a larger withdrawal and they asked me to verify, supposedly webpay verification is missing, I do not have that information, since I pay with my bank credit card and attach my bank statement.

Last conversation on August 2.

Daniel

2022-08-02 13:30:23

They again rejected my documents for verification. Who can I see this topic with?

Gill

2022-08-02 13:30:23

Thank you for contacting Mr.Bet Customer Service

Gill

2022-08-02 13:30:45

Hello Daniel!

Gill

2022-08-02 13:30:58

I will do my best to help you. Please note that I will use a translator to provide you with the information.

Daniel

2022-08-02 13:32:46

I need to verify my identity with the documents I have sent

Daniel

2022-08-02 13:32:58

I've been more than a month without answers

Gill

2022-08-02 13:33:07

Please give me a couple of minutes to verify all the information.

Daniel

2022-08-02 13:37:15

I send the last document that I attach, where the requested information appears. Still they refused.

Daniel

2022-08-02 13:37:29

Gill

2022-08-02 13:37:44

I kindly ask you to upload the bank statement where we can see your name, deposits in our casino and identity number for the date 21.06-22.06.

Gill

2022-08-02 13:38:20

And I kindly ask you to upload your online banking screenshot or bank statement. We need to see your bank account number and the name of the holder.

Daniel

2022-08-02 13:40:11

It's all in the pdf

Gill

2022-08-02 13:41:05

For my part, I can only ask you what documents must be uploaded. Please make sure all documents meet the requirements and please upload them to the verification tab. Then our corresponding department checks everything for you.

Daniel

2022-08-02 13:42:20

Is there someone else with whom to see this topic, I've been uploading documents for more than a month and nothing works, my daughter is sick and I need the money, the attached pdf works or not?

Gill

2022-08-02 13:44:01

Sorry to hear that though, the documents are reviewed by our relevant department. I don't have the technical opportunity to check them here in the chat. As soon as you upload them all to the verification tab, they will be verified and you will get the answer.

Gill

2022-08-02 13:46:48

Perhaps you have any other questions I can help you with, Daniel?

Desde Junio, no revuerdo exactamente fecha, pero intenté hacer retiro mayor y me pidieron verificar, falta supuestamente verificación de webpay, no tengo esa información, ya que pago con mi tarjeta de crédito bancaria y adjunte mi cartola bancaria.

Última conversación el 2 de agosto.

Daniel

2022-08-02 13:30:23

Nuevamente rechazaron mis documentos para la verificación. Con quien puedo ver este tema?

Gill

2022-08-02 13:30:23

Gracias por contactarse con el Servicio de Atención al Cliente de Mr.Bet

Gill

2022-08-02 13:30:45

Hello, Daniel!

Gill

2022-08-02 13:30:58

Haré todo lo posible para ayudarte. Tenga en cuenta que utilizaré un traductor para proporcionarle la información.

Daniel

2022-08-02 13:32:46

Necesito verifiquen mi identidad con los documentos que he enviado

Daniel

2022-08-02 13:32:58

Llevo más d eun mes sin respuestas

Gill

2022-08-02 13:33:07

Dame, por favor, un par de minutos para verificar toda la información.

Daniel

2022-08-02 13:37:15

Envío el último documento que adjunte, en donde aparece la información solicitada. Aún así rechazaron.

Daniel

2022-08-02 13:37:29

Gill

2022-08-02 13:37:44

Le pido amablemente que cargue el extracto bancario donde podemos ver su nombre, depósitos en nuestro casino y número de identidad para la fecha 21.06-22.06.

Gill

2022-08-02 13:38:20

Y le pido amablemente que cargue la captura de pantalla de su banca en línea o el extracto bancario. Necesitamos ver el número de su cuenta bancaria y el nombre del titular.

Daniel

2022-08-02 13:40:11

Está todo en el pdf

Gill

2022-08-02 13:41:05

Por mi parte solo puedo consultarte que documentos hay que subir. Por favor, asegúrese de que todos los documentos cumplan con los requisitos y, por favor, súbalos a la pestaña de verificación. Luego, nuestro departamento correspondiente verifica todo por usted.

Daniel

2022-08-02 13:42:20

Hay alguien más con quien ver este tema, llevo más de un mes subiendo documentos y nada sirve, mi hija está enferma y necesito el dinero, el pdf que adjunte sirve o no?

Gill

2022-08-02 13:44:01

Sin embargo, lamento escuchar eso, los documentos son revisados por nuestro departamento correspondiente. No tengo la oportunidad técnica de comprobarlos aquí en el chat. Tan pronto como los cargue todos en la pestaña de verificación, se verificarán y obtendrá la respuesta.

Gill

2022-08-02 13:46:48

¿Quizás tienes alguna otra pregunta con la que te pueda ayudar, Daniel?

Thank you Daniel1990 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Daniel1990,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Bet Casino,

Can you please provide some information regarding the player's account verification and what may be required to complete the process?

Kind regards,

Adam

Dear All,

The user was informed what documents are required for verification, namely bank statement with user's name on it and deposits to our site made between 21.06. and 22.06. to verify cl_webpay. 

The statement should be uploaded through verification tab on the site. The tab is now available. 

Best regards,

Mr.Bet Casino team

I have sent my credit card account statement 5 times, it is the only proof I have, since from there I made the payments to Mr. Beto, is there any possibility of sending my document in PDF and being assured that it is correct?

He enviado mi estado de cuenta de mi tarjeta de crédito 5 veces, es el único comprobante que tengo, ya que desde ahí hice los pagos a Mr. Beto, alguna posibilidad de enviar mi documento en PDF y que me aseguren que es correcto??

Hello Daniel1990,

Please do forward the document to me via e-mail (adam.m@casino.guru) and I will review it.

Kind regards,

Adam

Dear Adam, I send mail with the requested, it is the only thing I have, my full name appears and the transactions of 06.21.2022, are my last payments.

Estimado Adam envío correo con lo solicitado, es lo único que tengo, aparece mi nombre completo y las transacciones del 21.06.2022, son mis últimos pagos.

Hello Daniel1990,

Thank you for sending the document to me. Can I ask, do your credit card transactions show up on your bank statements? Have you received any payment receipts or confirmation from WebPay?

Kind regards,

Adam

Hello, what I sent you is my bank statement and No, I do not receive confirmation from webpay, only my bank.

Hola lo que te envié es mi extracto bancario y No, no recibo confirmación de webpay, solo mi banco.

Dear Mr.Bet Casino,

Can you advise as to why the supplied document is insufficient? What other information should be provided?

Kind regards,

Adam

Hello, after my previous answer my account had been verified and it turns out that at the time of making the withdrawal, they again ask me for more documents of the account where you want them to send my money, this is really a mockery for the client. Attach a screenshot of the app of my bank account. I hope it works.

Hola, luego de mi respuesta anterior mi cuenta había Sido verificada y resulta que al momento de hacer el retiro, nuevamente me solicitan más documentos de la cuenta donde quiere que envíen mi dinero, de verdad esto es una burla para el cliente. Adjunte un screenshot de la app de mi cuenta bancaria. Espero sirva.

Hello Daniel1990,

Thank you for the update on the situation. It sounds like there has been some progress, please keep us informed of any further developments.

Kind regards,

Adam

Hello, again they asked me for documents to verify my bank account, I still cannot withdraw my money, I re-entered my bank statement in pdf. I hope that helps.

Hola, nuevamente me pidieron documentos para verificar mi cuenta bancaria, aún no puedo retirar mi dinero, volví a ingresar mi estado de cuenta bancario en pdf. Espero eso ayude.

Thank you for the additional information, Daniel1990.

Dear Mr.Bet Casino,

Can you please provide an update regarding the player's verification? Is the submitted document now sufficient to complete the process?

Kind regards,

Adam

Dear All,

We want to inform you that the user has successfully passed verification and his withdrawal of funds is now successful.

Best regards,

Mr.Bet Casino team

Thank you very much

Muchas gracias

Thank you for the update, Mr. Bet Casino.

Dear Daniel1990,

Can you please confirm if you have received the payment and that the matter is now resolved?

Kind regards,

Adam

Dear Daniel1990,

Please respond and let us know if the matter has now been resolved. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the set timeframe, the complaint will be rejected.

Kind regards,

Adam

Dear Daniel1990,

It seems that this issue may have been resolved but without your confirmation, the complaint will now be rejected as previously mentioned.

Kind regards,

Adam