Playing.io Casino - Die Auszahlung des Spielers wird wiederholt abgelehnt.

I attempted to withdraw my winnings for the first time after meeting all the requirements, but it was rejected. The second time I met the withdrawal conditions, it was rejected again. I don't know the reason for the rejection; I was told that I played the games too quickly. I don't know what that means. I want my winnings to be paid out. I have deposited my funds.

Pokusavala sam prvi puta da povucem iznos kada sam ostvarila uslove za isplatu, odbilo su me, drugi put sam osvarila uslove za isplatu odbili su me. Ne znam razlog odbijanja, receno mi je da sam prebrzo igrala igre, ne znam sta to znaci. Zelim da mi se isplati moj dobitak, deponovala sam depozit

Dear Kris997,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you’ve been experiencing with your withdrawal attempts. To better understand your situation and assist you effectively, could you please provide us with the following information:

Have you accumulated your winnings with or without an active bonus?

What specific games were you playing when you met the withdrawal conditions?

Did the casino provide any detailed explanation or documentation from the game provider explaining the issue with the allegedly abnormal betting?

Have you successfully completed the KYC verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I was rejected after "I played alots aggressively, I need to play slowly. Whatever it means to them, I'm sure they didn't like paying me, that's why they gave a stupid reason. I verified the order. The winnings were with the deposit, which I twisted until the payment , when I tried to pay out, they refused and they raised it so that I have to spin again to win, when I did that, they also refused me and they raised me again to play so that I could pay out, but this time for my payout had to play a lot to pay the money

Odibjeno je bilo zatonsam "agresvno igrala alotove, treba polako da igram. Sta god to znacilo njima, sigurna sam da im nije odgovaralo da me isplata zato su naveli glup razlog.Verifikovala sam nalog. Dobitak je bio sa depozitom, koji sam izvrtela do isplate, kada sam pokusala da isplatim, odbili su i to su podigli da ponovo moram da iVrtim za dobitak, kada sam i to uradila, isto su me odbili i podigli su mi ponovo da igram da bih mogla da isplatim, ali ovaj put za moju isplatu je trebalo jako puno igrati da bi isplatio novac

Do you have the full chat transcript of your conversation with customer support? Please forward it to me at veronika.l@casino.guru. Kindly include all the other evidence that could be relevant to the investigation of your case, with your transaction and bonus history as well.

I sent it to your email

Thank you for your email. Please request the casino to send you your entire gaming history in Excel format and then forward it to me at veronika.l@casino.guru.

Dear Kris997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.