Dendy Casino - Der Spieler hat Schwierigkeiten, die KYC-Überprüfung zu bestehen.

Hi. Casino doesn't pay out. Continually canceling my payout. Documents are not enough. Documents submitted so far. Identity card front-back, bank statement, selfie with personal ID front-back, proof of address (electricity cellphone). Now want a copy of driver's license, birth certificate, etc. Not normal, never seen at any casino. My documents are not recognized everywhere here. You don't want to pay out that is a fact. Such a casino should be on your blacklist with a warning!

Hallo. Casino zahlt nicht aus. Storniert andauernd meine Auszahlung. Unterlagen reichen nicht. Bisher eingereichte Unterlagen. Personalausweis Vorder.-Rückseite,Kontoauszug,Selfie mit Perso Vorder.-Rückseite,Adressnachweis (Strom.-Mobilfunk). Wollen jetzt noch Kopie von Führerschein,Geburtsurkunde usw. Nicht normal noch bei keinem Casino jemals erlebt. Überall werden meine Unterlagen anerkannt hier nicht. Man möchte nicht auszahlen das ist Fakt. So ein Casino sollte bei euch auf der Schwarzen Liste stehen mit Warnung!

Dear marciistamstart,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you have provided all the required documents?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear marciistamstart,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.