Raging Bull Slots Casino - Der genehmigte Rückzug des Spielers verzögert sich.

I won, account verified, withdrawal approved but never received, and they no longer respond to my emails

Ho vinto conto verificato prelievo approvato ma mai ricevuto e non rispondono più alle mie email

Dear Marcor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The win was approved on November 18th, my account no longer shows the credit, only the approved withdrawal which I did not receive

La vincita è stata approvata il 18 novembre nel mio account non figura più il credito risulta solo il prelievo approvato che non ho ricevuto

Could you please advise if your winnings were accumulated with or without an active bonus? Thank you.

The bonus had already been played then later I won the 1063 approved withdrawal amount which I no longer have in my account but never received

Il bonus era stato già giocato poi dopo ho vinto i 1063 prelievo approvato importo che non ho più sul conto ma mai ricevuto

I have zero on my gaming account and never received any winnings

Sul conto gioco ho zero e la vincita mai ricevuta

Could you please clarify the following statement: "The bonus had already been played then later I won the 1063"?

Ideally, could you forward your game history to petronela.k@casino.guru? Thank you.

I was given a bonus which I then disgorged and then won the 1063

Mi era stato assegnato un bonus che poi ho sboccato e poi ho vinto i 1063

• Did you win your winnings without using an active bonus, and although the withdrawal was initiated, it didn't reach you? Is that an accurate understanding?
• Have you been provided with a tracking transaction number by the casino?
• Additionally, which payment method did you choose for the transfer of your winnings?

Thank you.

I used my bank account here it seems to me that it's a question game every 3 4 days you ask me the questions again there's little to say I won and they didn't pay me

Ho utilizzato il mio conto bancario qui mi sembra che è un gioco di domande ogni 3 4 giorni mi rifate le domande c’è poco da dire ho vinto e non mi hanno pagato

Thank you very much, Marcor, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Marcor,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please comment on the player's issue?

Thank you.

Kind regards,

Tomas

Casino.Guru

I won 1063, the withdrawal was accepted, I received an email congratulating me on the win, money removed from my gaming account but never arrived

Ho vinto 1063 mi è stato accettato il prelievo mi è arrivata email di congratulazione della vincita soldi tolti sul conto gioco ma mai arrivati

Greetings all,

I had the opportunity to review the situation and it appears that the cash deposit was denied by the issuing bank. Since our 3rd party payment providers were unable to collect the winning deposit the requested withdrawal was denied and the funds removed.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Dear Marcor,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we must reject this complaint. As stated above, your deposit was denied by your bank and the casino was unable to collect the funds. Therefore, you played with non-existing money and your winnings were removed.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Thank you very much, Raging Bull Slots Casino, for providing information and for your cooperation.

Best regards,

Tomas

Casino.Guru