Turbonino Casino - Spieler ist mit dem Casino unzufrieden.

I was excluded from any bonuses by this casino from the start without giving any reason by email!

Where do you get that? Didn't let me get into debt!

Ich wurde von diesem Casino von vornherein von jeglichen Bonusen direkt nach der Anmeldung ohne Angabe von Gründen per Email ausgeschlossen!

Wo gibt es denn sowas? Hab mir nichts zu Schulden kommen lassen! 

Dear DrSimonCem,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving them or not.

Additionally, we cannot punish the casino for excluding you from bonuses as long as there are no confiscated winnings involved.

If there is anything else, I could help you with, or if I misunderstood the issue, please do not hesitate to let me know.

Best regards,

Kristina

I just wonder how the casino came to this decision?

I was only registered there for 5 minutes and hadn't even started playing.

So the casino must have put me on some internal blacklist that you must have from another casino.

In general, I have always tried to adhere to the applicable bonus regulations!

I am not locked anywhere!

I was the only one who was excluded from all bonus offers by Cadolaa after successfully fulfilling the wagering requirements and paying out almost 3,000.

Ich frage mich nur wie das Casino zu dieser Entscheidung gekommen ist?

War dort gerade mal 5 Minuten angemeldet, und habe noch nicht mal zu spielen angefangen.

Also muss das Casino mich auf irgendeiner Internen Schwarzen Liste die Sie von einem anderen Casino haben müssen geführt haben.

Ich habe versucht mich generell immer an geltende Bonusestimmungen zu halten!

Ich bin nirgends gesperrt!

Als einzigstes wurde ich von Cadolaa nach erfolgreicher Umsatzbedingungenserfüllung und erfolgter Auszahlung von knapp 3000. - von allen Bonusangeboten ausgeschlossen...

Isn't that more of a disadvantage for me on the part of the casino?

Stellt das nicht eher eine Benachteiligung meiner Person seitens des Casinos da?

Thank you for your reply, DrSimonCem. I understand your frustration, but please note that casinos do not have to provide any explanation in a situation like this. We agree with such a practice as long as the casino doesn't confiscate players' winnings in the process. Here is an example of an incorrect approach:

• The casino grants a bonus but then decides the player is no longer eligible for bonuses. So the casino cancels it and confiscates all winnings without any explanation (we always investigate complaints like this).

Unfortunately, we do not investigate cases like yours further, but if there is anything else I can do for you, please let me know.

No thanks, I did not expect an investigation from them, insofar as the facts are undisputed. I just wanted to pass on the questionable practice of keeping lists to the other casinos that I am not even signed up to.

These, in turn, are used to specifically categorize new customers from the outset based on information from other casinos. Apart from the data protection breach, I consider this practice to be extremely questionable and opaque.

Nein Danke, hatte von ihnen auch keine Untersuchung erwartet, insofern die Fakten ja unstrittig sind. Ich wollte nur auf die fragwürdige Praxis Listen zu führen die anderen Casinos bei denen ich noch nicht mal angemeldet bin weiterzuleiten.

Die wiederum dazu verwendet werden Neukunden von vornherein Aufgrund von Information aus anderen Casinos gezielt einzukatigorisieren. Mal vom Datenschutzverstoss abgesehen halte ich diese Praxis als extrem fragwürdig und undurchsichtig.

Thank you for sharing your experience with us. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.