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Hello, I had an amount of 5000 euros paid out on 3/28/21 and to date it has not yet been transferred to my account, I always get messages that the payout is always with the finanzteam department... in the confirmation Gmail 7 to 21 days...Please I need your help for withdrawal because I've been waiting since March.Thank you

Hallo , Ich habe am 28.3.21... einen Betrag von 5000 euro Auszahlen lassen und bis heute ist noch nicht auf Meinen Konto uberwiesen geworden, Ich bekomme immer Nachrichten das den Auszahlung immer bei finanzteam abteilung ist ...in der Bestatigung Gmail steht 7 bis 21 tage ...Bitte Ich brauche ihre hilfe wegen auszahlung weill Ich warte schon seit Marz.Danke

Dear Tginju,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello , yes I have had a payout before.. I also played with bonus but I played for over 2 days until the bonus was gone

Hallo , ja Ich habe eine Auszahlung schon mal gehabt.. Ich habe auch mit bonus gespielt aber Ich habe Uber 2 tagen gespielt bis der Bonus weg war

Dear Tginju,

Thank you very much for your reply. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.