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Never got my withdrawal

Hello o1kedy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Since when is your withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear o1kedy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Imma contact my lawyer. I have had this account for almost a year. It was verified when I set it up. The winnings came from a bonus. Either way I won and I’ve been waiting for months. I’ll get back to you after I talk to her. Thanks

Hello o1kedy,

Can you please advise since when is the withdrawal pending? When was the last time the casino contacted you and how did they explain the delay?

Dear o1kedy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.