Winludu Casino - Der Spieler beschwert sich, dass er keinen Einzahlungsbonus erhalten hat.

I made my deposit in Winludu expecting to receive my welcome bonus that they offered me, there was no menu to claim it before depositing so I only made my deposit and the bonus never appeared, I wrote to the casino 3 times but the support is never online and never They contacted me to give me an answer as to why I did not receive my voucher, I sent my documents to verify myself and be able to withdraw my money but they do not verify the documents either.

Hice mi deposito en Winludu esperando recibir mi bonus de bienvenida que me ofrecieron, no habia ningun menu para reclamarlo antes de depositar asi que solo hice mi deposito y el bonus nunca aparecio, les escribi 3 veces al casino pero el soporte nunca esta online y nunca se contactaron conmigo para darme una repuesta de porque no recibi mi bono, envie mis documentos para verificarme y poder retirar mi dinero pero tampoco me verifican los documentos.

Dear GlucosaAntano,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind and please forward me a link to the bonus you wanted to activate? Could you please confirm that your deposited amount has stayed untouched?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thanks Kristina, I just sent you an email with the requested information.

I cannot send you the bonus link since I did not activate any, I should have activated the first deposit bonus and it was not credited.

Gracias Kristina, te acabo de enviar un mail con los datos solicitados.

Enlace del bonus no te puedo enviar ya que no active ninguno, deberia haber activado el bono del primer deposito y no se acredito.

GlucosaAntano, thank you very much for your reply and email. Could you please clarify whether you have already started playing with your deposit or not? Has the whole deposited amount remained untouched?

The deposited amount remained intact, I did not play any game before or after depositing

Quedo intacta la cantidad depositada, no jugue ningun juego antes ni despues de depositar

Thank you very much GlucosaAntano for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear GlucosaAntano,

I’ll be taking care of your complaint from now on. I’ll try my best to resolve the issue.

I’d like to invite Winludu Casino representative to join this conversation.

Dear Winludu Casino,

Could you please look into the issue and let us know why GlucosaAntano did not receive a bonus after making a qualifying deposit?

Hello GlucosaAntano,

We sincerely apologize for the delay in granting the bonus.

Please be advised that your bonus has been credited and the account verified.

Good luck playing your favourite games at Winludu.

Best regards,

Winludu Team

Thank you, Winludu Team, for your reply.

Dear GlucosaAntano,

Could you please confirm that the issue has been in fact resolved?

Problem solved, bonus credited, thank you very much.

Problema resuelto, bonus acreditado, muchas gracias.

Thank you, GlucosaAntano, for confirming and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru