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The casino tired my account when I only asked them to send me my withdrawal of 2,500 dollars, they never counted and they did not pay me but all the deposits that came to be if they were charged are thieves and liars 😠😠😠

El casino canselo mi cuenta cuando yo solo pedia que me mandaran mi retiro de 2,500 dolares nunca conteataron y tampoco me pagaron pero todos los depositos que llege aser si los cobraron son unos ladrones y mentirosos 😠😠😠

Dear Sonia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your account has been blocked? Did you receive any explanation from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Hello, no, the casino never notified me that I would blokiaria my account

Hola no el casino jamas me notifico q blokiaria mi cuenra

I'm very sorry but I still don't understand completely. Was you account blocked? Are there any funds being held by the casino? Have you received any refund of your deposits?

I already sent all the information they asked me

Yo ya mande toda la informasion k me pidieron

Dear Sonia,

I’m very sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Understand that all the requested information is essential if we wish to proceed with the case. 

Was you account blocked? Are there any funds being held by the casino? Have you received any refund of your deposits?

The casino stopped my withdrawal of 2,500 dollars the casino if I blocked my account I did not receive any payment to any account because I asked him to send me my winnings by mail in a check and they have not sent me anything and I sent them all the information What they asked me, I don't know why they couldn't help me, I don't understand larason, but if they can't help me or don't want to, just tell me, tell me that they won't give me what I win and point they don't want to waste my time. Positos k I came to be the ise well because they charged me well but I already won 2,500 dollars they no longer want to pay me because such a thief casino is not a serious duty known I never bet my money is their casino and I would never recommend to my friends to guide 😠😠😠

El casino detubo mi retiro de 2,500 dolares el casino si blokio mi cuenta yo no e resivido ningun pago a ninguna cuenta por que yo pedi que seme mandara mi ganansia por coreo en un cheke y no me an mandado nada y yo les mande todo la informasion que me pidieron nose por que no me an podido alludar no entiendo larason pero si no pueden alludarme o no quieren solo diganmelo diganme q no me ban adar lo que gane y punto no agan perder mi tiempo yo lo q gane lo gane bien y los de positos k yo llege aser los ise bien por k bien que melos cobraban pero ya k gane 2,500 dolares ya no quieren pagarmelos pues q casino tan ladron no es serio deber sabido jamas apuesto mi dinero es su casino y jamas ubiera recomendado a mis amigos a gujar😠😠😠

Regarding your questions, I tell you that the casino if I blocked my account, the casino if I stopped my withdrawal of 2,500 dollars, the casino I never deposited to my account ok

Respecto a tus preguntas.te digo que el casino si blokio mi cuenta el casino si detubo mi retiro de 2,500 dolares el casino jamas me iso deposito a mi cuenta ok

this is my retirement ok i hope you can help me please

este es mi retiro ok espero aorasi me puedan allidar porfabor

Do I understand it correctly that you have never deposited funds into your account? Your winnigs have been accumulated from a free bonus, is that right? 

My prize was accumulated by a deposit that I received from my account, the bonus that the casino gave me, they won me and then I received my deposit and that was when I had my winnings

Mi premio se a cumulo por un deposito que yo ise de mi cuenta el bono que el casino me dio me lo ganaron y luego yo ise mi deposito y ai fue cuando tube mis ganansias

I’m very sorry, but I don’t understand entirely. Did you deposit real money into your account?

Yes. Ise real deposit to my account and not only one ise several real deposits to my account I hope that they lie and tell me a kiss for all if they have alluded me or not and thank you

Si. Ise deposito real ami cuenta y no solo uno ise barios depositos reales a mi cuental espero que aorasi mentiendan y me digan de una bes por todas si si me ban alludar o no y grasias

?????????

Thank you very much, Sonia, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Sonia,

I'm taking over your complaint. I will contact the casino and see if I can help.

Okay

Okey

Ok, thanks

Ok grasias

Hey all,

Unfortunately Sonia when your account was being validated to qualify for withdrawal a number of accounts were located with multiple names, addresses, email addresses, etc all leading back to you personally. This is a violation of our terms and conditions. At this point all of your deposits were refunded and the accounts in question were closed permanently for security reasons.

You should be seeing those deposits reflected in your credit card account relatively soon depending on your bank.

Sincerely,

Nick and Royal Ace

I only had one account at that casino. It was where my deposits were to play and I played in several casinos not only in royal ace, I was fine but I will check my bank thanks

Yo solo te nia una cuenta en ese casino . Era donde asia mis depositos para jugar y jugaba en barios casinos no nomas en royal ace che kien bien pero checare en mi banco grasias

Dear Sonia,

The casino provided evidence supporting the claims of multiple accounts. I'm afraid there's nothing else I can do for you in this case. Creating multiple accounts in a casino is strictly prohibited in most casinos. I can only recommend you to refrain from doing this in the future to avoid such problems.

Best regards,

Peter