Raging Bull Slots Casino - Das Konto eines Spielers wird nach dem Gewinn einer Verlosung geschlossen.

Hello,

I am finally addressing this issue with Raging Bull, which awarded me $500 in a crypto raffle. However, when I attempted to claim it, they blocked my account. Before that, they promised every day for several months through chat that the amount would be credited within a few days. Then, they blocked my account and stopped responding.

I have images that support my claims.

Hej,

Nu äntligen tar jag tag i detta problem med raging bull som gav mig 500usd i en krypto Raffle, men när jag ville få dem så blockerade de mitt konto och innan det så sa dom varje dag i flera månader i chatten att dom lovar att det kommer krediteras inom några dagar senare blockerade de mitt konto och svarar inte mer.

Har bilder som styrker mina påståenden.

Dear Chrillews,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you had $500 in your casino account before it was closed?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi yes, I won a raffle of this $500

I have not made any withdrawals before and yes if I remember correctly the KYC VERIFICATION has been passed.

They started blaming lots of different reasons.

They closed my account so I couldn't access the information I needed to take this forward.

Hej ja, jag vann en utlottning av dessa 500$

Jag har inte gjort några uttag tidigare och ja om jag minns rätt så har KYC VERIFIERING godkänts.

De började skylla på massor av olika anledningar.

De stängde mitt konto så att jag inte kunde komma åt informationen som jag behövde för att ta detta vidare.

Thank you very much for your reply, Chrillews. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hey kristina, i asked for chat logs and they suspended my account after the request so all i got right now is the one i uploaded

Thank you very much, Chrillews, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Chrillews,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please explain the reason for blocking the player's account?

Kind regards,

Adam

Greetings all,

The account under the provided username has not been active since 2023, it has three free chips played consecutively but no record of a win and has been closed since June 17th of 2023. There is an additional account for the same player (email, IP, name, phone, date of birth), also with no history of a win and closed since June 17th of 2023.

Perhaps there are other accounts I was unable to locate in my superficial search Chrillews, please provide the username to any additional accounts you might have and/or the email addresses used for account registry so we can locate the account in question.

Best wishes,

Nick and Raging Bull

Hello, as you can see its a Raffle that i won 500$ and also you see the chat with your own support, its another try to leave me empty handed. When i tried to login it says you have blocked my account. This account has the username mentioned in the mail and also in my complaint. Read the mail i got from you, then please stop with this and work with me to a solution.

Why my account is blocked should be for me getting mad after getting promised for weeks / months that tomorrow it will be credited next time ,"next week it will be credited" all the time, i will check my printscreens tonight i know i have many chats printed of this, and much more i hope its still on the phone

Found some screenshots Ive made that will prove that they gave me the 500$ i even doubled it from playing and they blocked or erased my account upon withdrawal request, the verification was successful.

Hello all,

Thank you for your responses. I have now contacted the casino representative via Skype and requested more information. I will reset the timer while we wait for a reply.

Kind regards,

Adam

Greetings all,

I have sent documentation for Adam to review.

Best wishes,

Nick and Raging Bull

Hello Chrillews,

I have reviewed the information provided by the casino, and it shows multiple accounts registered to your username. There also does not appear to be any mention of the prize being added to your account, only a number of free chips.

Can I ask you please to clarify the exact details you used to register your account (username, name, address, phone number, email address), and if you have registered more than one account?

You also mentioned that you passed the KYC procedure, did you receive any confirmation of this from the casino, perhaps by email?

Kind regards,

Adam

The other Account was made after and it was made with this and had nothing to do with my account being blocked because if you register with this every casino of them are getting registered automatically and i havent used this other Account and it wasnt made before i got blocked. i registered with the other option before, and used inclave on another website that gave the other account

Hello Chrillews,

Thank you for your response, but you haven't fully answered my questions, and I need more specific information from you to be able to investigate further.

Please provide the exact information you used to register the account on which you received the raffle prize. As it stands, there is no history of this happening according to the logs provided by the casino, so we need to be sure they are searching the correct information.

Please also address my question regarding the verification.

Kind regards,

Adam

.

Hello Chrillews,

I understand you may have already registered an account with inclave, but it appears that the casino platform is set up to recognize this according to the email used:

This means you would have to provide a different email for other accounts you have registered. The casino has found no account in their system registered with the gmail address you have already provided, and 2 accounts under the username you have provided that have no history of such a prize. One account has only used free chips, and the other had no activity on it at all.

Once more I would like to ask you to please clarify which email address, address and phone number you have used to register the account that received the raffle prize. We can then ask the casino to find this account in their system and find out the exact reason it has been blocked. If you are not able to supply this information, we will not be able to proceed any further with this case.

Kind regards,

Adam

Thank you for supplying the information, Chrillews.

I have asked the casino to check this for us, and then we can see exactly what has happened.

Kind regards,

Adam

Hello Chrillews,

The casino has checked again and still there are only 2 accounts that are attributed to the email and username you have provided. As mentioned, one of these accounts has no activity at all, and the only win in the history of the other account is from a free chip, your withdrawal of which was denied due to missing documents and the balance subsequently played down. Are you able to provide anything further to show that you received this raffle prize on your account, and when it was credited?

Kind regards,

Adam

Dear Chrillews,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is there, I also attached the profit of 1000 euros which was from that money etc

Det finns där, jag bifogade även vinsten på 1000euro som var ifrån de pengarna mvh

They are not from any free chips from the account I indicated in the attached pictures, but they are from raffle win, I clearly showed which email address I received the email from with the promised win and that it was sent from their own email address in addition to that, so you see clearly that what has been demonstrated is either blacked out or incorrect information. You also have the date of when the raffle win would take place, compare this with what they claim and you will see that it does not match what they claim. I'm going through old screenshots and logs so it's taking me a while to respond if I find anything beyond what I've attached I'll attach this in a few days best regards christoffer

De är inte ifrån några gratis chips ifrån det kontot jag anvisat i bifogade bilder utan det är ifrån raffle win jag visat tydligt vilken epost adress jag fått mailet ifrån med den utlovade vinsten och att det är skickat ifrån deras egna mail adress utöver det så ser ni tydligt att, det som påvisat antingen är mörklagt eller felaktiga uppgifter. Ni har även datum på när utlottningsvinsten skulle ägt rum jämför detta med det dem påstår så kommer ni se att det inte stämmer med vad de påstår. Jag håller på att gå igenom gamla skärmdumpar och loggar därför det tar tid för mig att svara om jag hittar något utöver det jag bifogat kommer jag att bifoga detta inom några dagar med vänliga hälsningar christoffer

Also found an email with this username: c06qseoakt

(Also circled the username

Hittade även ett mail med detta användarnamnet: c06qseoakt

(Även inringat användarnamnet

Also proves here that my claim that what they say about the same email has been used under 2 accounts, which you see in the recipient of the email here and the recipient of the second email with username schulzen

Påvisar även här att mitt påstående att det dom säger om att samma mail har blivit använd under 2 konton, vilket ni ser på mottagaren av mailet här samt mottagaren av andra mailen med användarnamn schulzen

Just an example, on this mail you have same email adress, different username

Here is some other mails including raffle win mail, check everything and you will find out im right.

Hello Chillews,

I see that there is an email regarding the raffle win, that you have received on 16 Jan 2023. There is also an email welcoming you to the casino after creating your account on the same date 16 Jan 2023.

Can you please explain how it is you received an email welcoming you to the casino at 16.56 pm but somehow received an email congratulating you on your raffle win some hours earlier at 13.22 pm?

Kind regards,

Adam

AND, let me throw it to you in another way, as you by fact wrote in earlier post, and you should check your own picture i also borrowed from your earlier post.

"I understand that you may have already registered an account with enclave, but it appears that the casino platform is set up to recognize this based on the email address used:

This means that you must enter a different email address for other accounts you have registered. The casino has not found"

Can you explain this??

AND, let me throw it to you in another way, as you by fact wrote in earlier post, and you should check your own picture i also borrowed from your earlier post.

"Jag förstår att du kanske redan har registrerat ett konto hos inclave, men det verkar som att casinoplattformen är inställd för att känna igen detta enligt e-postadressen som används:

Det betyder att du måste ange en annan e-postadress för andra konton du har registrerat. Kasinot har inte hittat"

Can you explain this??

Hello Chillews,

Thank you for your responses. It is still unclear exactly what has happened here, and as there are so many contradictory factors I have again asked the casino to look into this further. I will therefore reset the timer once again.

Kind regards,

Adam

Greetings all,

Just confirming that Adam an I are still in discussion on this privately.

Best wishes,

Nick and Raging Bull

Dear Chillews,

I have received further evidence from the casino and reviewed the entire history of both of your accounts. There is no evidence to support that either of these accounts has ever been credited with a raffle prize, and indeed the only time either balance has been of a similar amount was from the use of a free chip, which was played down to zero.

This, along with the fact that you have opened multiple accounts and had a zero balance at the time your accounts were blocked, means I am unable to help you any further with this case.

Consequently, based on the evidence provided, this complaint will now be closed.

I am sorry I could not be of more help on this occasion.

Kind regards,

Adam