MostBet Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

uncredited deposit from 6.1. until now. And please wait for me to write. And still nothing happens

nepripsan vklad od 6.1. dotedka. A porad prosim cekejte me pisou. A stale se nic nedeje

Dear Fanys282,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

all deposits are fine up to 1000 kc. I once sent 3000 kc and there is a problem. Of course, I contacted the bank and was told that the money was with them. All you have to do is download them. Then I inserted dal and fine. So I don't see what the problem is

vsechny vklady v pohode do 1000kc. Jednou jsem poslal 3000kc a je problem. Banku jsem samozrejme kontaktoval a bylo mi receno,ze penize jsou u nich. Ze je staci jenom stahnout k nim. Pak jsem vkladal dal a v pohode. Tak nevim v cem je problem

How it looks ??

Jak to vypada ??

Dear Fanys282,

Did you forward the casino the payment confirmation from the bank? If yes, when exactly?

they didn't want confirmation. The Council writes that they know about it and that specialists are dealing with it. Then they wrote that it was resolved and then again that they were waiting for a specialist's opinion. And a week or so gone and still nothing.

zadne potvrzeni nechteli. Porad pisou,ze o tom vedi a ze se tim zabyvaji specialisti. Pak psali,ze to je vyresene a pak zase ze se ceka na vyjadreni specialistu. A tyden a neco pryc a stale nic.

Thank you Fanys282 for the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Fanys282,

I am so sorry to hear your deposit was lost. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Mostbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Mostbet Casino,

Could you please state why the player's deposit hasn't been credited to his account and when he can expect it to be?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello Dear Stefan!

We checked our client’s information and we see that all his deposits are on his gaming balance.

Have a nice day!

Sincerely yours, Mostbet

Dear Fanys282,

Could you please confirm your deposit has been credited to your casino account?

I am looking forward to your response.

Kind regards,

Stefan

Dear Fanys282,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.