I recently tried Celebrino Casino, and while the gaming experience and the website functioned smoothly, my overall experience was marred by some significant issues but at first all was great, I loved how the site looked and great bonuses etc.. now regarding withdrawals and verification.
Game Selection & User Interface: The site itself is well-designed and easy to navigate, offering a solid selection of games. I had no complaints about the gameplay, and the interface made finding games straightforward. Everything worked as expected, and I was able to enjoy a range of titles without any major technical issues.
Deposits and Payment Methods: While depositing funds was simple, there were a few red flags regarding payment methods. Celebrino accepts Skrill for deposits, but oddly, they don’t allow withdrawals to the same payment method. I had to use another payment method to process my withdrawal, which felt frustrating and a bit misleading. On top of that, I encountered an issue when making my deposit – it was processed via "Pay by Skrill," but I was then asked to confirm a crypto payment via email, which seemed unnecessarily confusing and not very transparent.
Withdrawals & Verification Process: This was where the experience truly soured. The withdrawal process has been painfully slow. I requested a withdrawal just after 9 PM, and as of now, it's still pending with no specific timeframe provided by customer support. Additionally, I had to go through multiple verification checks, which I understand is necessary for security reasons, but it felt like the process was unnecessarily repeated. Whereas at any of there sister casinos Skrill is accepted for withdrawal and there is no pending times for withdrawals.
The lack of useful info from support has been another issue. I was unable to get clear timeframes or updates on my withdrawal, which left me frustrated and unsure about the next steps and i am still waiting so hopefully i can update this positively in the next day.. i hope..
Conclusion: While Celebrino Casino offers a good range of games and an overall smooth website experience, the withdrawal and verification processes leave much to be desired. The slow withdrawal times, lack of clarity around payment methods made my experience more stressful than it needed to be. If they can address these issues, it could be a much more enjoyable platform.
Game Selection & User Interface: The site itself is well-designed and easy to navigate, offering a solid selection of games. I had no complaints about the gameplay, and the interface made finding games straightforward. Everything worked as expected, and I was able to enjoy a range of titles without any major technical issues.
Deposits and Payment Methods: While depositing funds was simple, there were a few red flags regarding payment methods. Celebrino accepts Skrill for deposits, but oddly, they don’t allow withdrawals to the same payment method. I had to use another payment method to process my withdrawal, which felt frustrating and a bit misleading. On top of that, I encountered an issue when making my deposit – it was processed via "Pay by Skrill," but I was then asked to confirm a crypto payment via email, which seemed unnecessarily confusing and not very transparent.
Withdrawals & Verification Process: This was where the experience truly soured. The withdrawal process has been painfully slow. I requested a withdrawal just after 9 PM, and as of now, it's still pending with no specific timeframe provided by customer support. Additionally, I had to go through multiple verification checks, which I understand is necessary for security reasons, but it felt like the process was unnecessarily repeated. Whereas at any of there sister casinos Skrill is accepted for withdrawal and there is no pending times for withdrawals.
The lack of useful info from support has been another issue. I was unable to get clear timeframes or updates on my withdrawal, which left me frustrated and unsure about the next steps and i am still waiting so hopefully i can update this positively in the next day.. i hope..
Conclusion: While Celebrino Casino offers a good range of games and an overall smooth website experience, the withdrawal and verification processes leave much to be desired. The slow withdrawal times, lack of clarity around payment methods made my experience more stressful than it needed to be. If they can address these issues, it could be a much more enjoyable platform.
- Friendly Customer Support
- UI Setup was nice
- Good RTP
- Very vague answers from Support regarding withdrawals
- They allow multiple payment options that you cannot use for a withdrawal.
