Casino Purple - Der Rückzug des Spielers wurde abgelehnt.

This casino it’s a fraud DO NOT PLAY HERE

ive tried to make an withdrawal and it’s been rejected as I didn’t meet the wager but I’ve play with raw money never with bonus money

Dear Shitcasinopurple,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, some casinos require players to wager their deposit as part of the AML Policy. How much money did you deposit? Did the casino clarify how much money you need to wager in order to request a withdrawal?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Shitcasinopurple,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi there i deposit that day 300£ and before i don’t know but it wasn’t any wager requirements and the casino still didn’t reply back to any of my mails

I’ve tried to use live chat with them but not working

I don’t understand why you guys don’t band them from your site

Could you please clarify how you found out you need to complete the wagering requirements?

Dear Shitcasinopurple,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.