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I made a withdrawal on the 5th of my 100$ and several times I tried to get my money and it's impossible

jai effectué un retrait le 5 maide 100$ et a plusieurs reprise j’ai essayé d’avoir mon argent et c’est impossible

Hello bigjos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes my account has been verified since May 4 and the transaction is from May 5, 2023 I then asked twice to reimburse me the first time they asked me for my bank statement as if it were necessary I waited until in June to have my May report and yesterday he made me wait in their chat for 2 hours and at one point gave the chat Was offline so there is a great lack of respect for professionalism coming from them and this for only $100 and as far as my winnings are concerned, it was real money and no, I did not use any bonuses

oui mon compte est verifier depuis le mois de 4 mai et la transaction est du 5 mai 2023 je lors ai demander a deux reprise de me rembourser la premiere fois il me demanderent mon relever banquaire comme si c’etait necessaire j’ai attendu jusqu’au mois de juin pour avoir mon relever du mois de mai et hier il mon fais attendre dans leurs chat 2 heures de temps et a un moment donner le chat Etait hors ligne alors il y a un grand manque de respect de professionnalisme venant de leurs part et ce pour seulement 100$ et pour ce qui est de mes gains c’etait oui de l’argent réel et non je n’ai utilisé aucun bonus

ok the problem is solved

ok le probleme est resolu

Dear bigjos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru