Larabet Casino - Das Konto des Spielers wurde nach einer Selbstausschlussanfrage geschlossen.

Hello

I wrote the first email to Larabet asking for self-exclusion on March 29th, stating that my reason was gambling addiction. There was no response. So I sent the same emails again the next few days, also no response. In live mode, I was told I could only request self-exclusion via email. After that, I was simply kicked out of the chat. I've sent at least 10 or 12 emails since March 29th, and all of them were ignored. Since then, I've deposited another 150 euros. I have a screenshot of that. The last 20 euros were today. I couldn't take a screenshot then. Then I wrote a comment here in the discussion on Allyspin. This is because Allyspin and Larabet are the same provider, but I couldn't find Larabet here. I had the same problem with Allyspin, which you helped me solve. Strangely enough, after I wrote here, my Larabet account was closed shortly afterwards. Nevertheless, they let me continue depositing even though I wrote to them so many times that I wanted to close my account due to gambling addiction. That's not right.

Hallo

Ich hab am 29.3 die erste Email für Selbstausschuss an Larabet geschrieben, den Grund dafür gab ich an wegen Spielsucht. Es kam keine Reaktion. Also an den nächsten tagen nochmal die gleiche Emails gesendet. Auch keine reaktion. Im live sagte man mir den selbstausschuss könne ich nur per email beantragen. Daraufhin wurde ich einfach aus dem chat geworfen. Ich habe seit dem 29.3 bestimmt 10 oder 12 emails gesendet, alle wurden ignoriert. Seit dem habe ich bis heute nochmals 150 Euro eingezahlt. Davon hab ich screenshot Die letzten 20 euro waren heute. Da konnte ich kein screenshot machen Dann habe ich hier in der Diskussion bei Allyspin ein kommentar geschrieben. Weil Allyspin und Larabet der gleiche Anbieter ist, aber ich hier das Larabet nicht finden konnte. Bei allyspin hatte ich das gleiche problem, hatte ich über euch lösen können. Nachdem ich dann hier geschrieben habe, wurde komischerweise kurz darauf mein konto bei larabet geschlossen. Trotzdem haben sie mich noch weiter einzahlen lassen obwohl ich ihnen so oft geschrieben habe das ich mein konto wegen spielsucht schließen möchte. Das ist doch nicht in ordnung

Dear Gretche70,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you've been experiencing. To better understand the situation and assist you effectively, could you please provide us with more information by answering the following questions:

• Could you confirm if you received any confirmation emails regarding your self-exclusion request?
• Do you have more copies or screenshots of the emails you sent requesting self-exclusion? If so, please forward them to me at veronika.f@casino.guru.
• Have you received any communication from Larabet after your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello

I've just sent all the screenshots to the email address. Thanks for your help.

Hallo

Ich habe eben alle Screenshot an die email gesendet. Danke für eure hilfe

Thank you very much, Gretche70, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gretche70, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Larabet Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if you can provide us with any and all relevant evidence.  

Thank you for your patience and cooperation in advance.