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Good evening,

From 08.06 to 11.06.2022 I have been waiting longer than stated in the terms and conditions for the third time. It's about 640 euros.

Guten Abend,

Seid dem 08.06 bis zum 11.06.2022 warte ich nun schon zum dritten Mal länger als in den AGBs angegeben. Es geht um 640 Euro.

Dear simonbethke8573,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello,

Thank you for your reply.

This is actually not usual, you take tipico, wunderino etc., the money is with you in 2 days.

The problem is that zet casino generally delays the payout and keeps the funds according to their own terms and conditions for so long. 3 days is in the terms and conditions, you should stick to it, because withholding funds for so long is only because you can still cancel the payout and that is not in the sense of PLAYER PROTECTION and violates these guidelines. I ask you to make an effort to get my money in the short term.

Hallo,

Danke für Ihre Antwort.

Üblich ist das eigentlich nicht, man nehme tipico, wunderino etc. ,da ist das Geld in 2 Tagen bei einem.

Das Problem ist, dass zet casino die Auszahlung generell so hinaus zögert und die Gelder hingegen ihrer eigenen AGBs so lange einbehält. 3 Tage steht in den AGBs, da sollte man sich dann schon dran halten, denn Gelder so lange einzubehalten, hat nur den Grund, dass man die Auszahlung noch storniert und das ist nicht im Sinne des SPIELERSCHUTZES und verstößt gegen diese Richtlinien . Ich bitte Sie, sich darum zu bemühen, dass ich mein Geld kurzfristig bekomme.

Thank you for your reply, simonbethke8573. I understand your concerns, but please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear simonbethke8573,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.