Der Spieler hat Mühe, sich zurückzuziehen.

Unfortunately, I did not read your assessment, then I would have known that it is not a good casino.

I can't verify myself! Again and again excuses with submitted documents. Since I had continued to play, there is now no more money on it. Now you don't have to pay out anything anymore, because you only get paid out from €100.

Ich habe leider Ihre Einschätzung nicht gelesen, dann hätte ich gewusst, dass es kein gutes Casino ist.

Ich kann mich nicht verifizieren! Immer wieder Ausreden mit eingereichten Dokumenten. Da ich weitergespielt hatte, ist jetzt kein Geld mehr drauf. Nun brauchen sie nichts mehr auszahlen, weil erst ab 100 € ausgezahlt wird.

Hello schreiter1910,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinMachance Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Also do I understand it correctly that your balance has been played away?

Looking forward to your answer.

Regards,

Nick

Dear schreiter1910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm just amazed that the casino has a bad reputation but suddenly I found it in the top 10!

That can not be right.

hp If something was verified and there were still unverified documents with it, then I had to start over with all the documents etc.! No chance for verification!

Ich wundere mich nur, dass das Casino einen schlechten Ruf hat, aber plötzlich habe ich es unter den besten 10 gefunden!

Da kann doch was nicht stimmen.

PS. Wenn etwas verifiziert wurde und es waren noch nicht verifizierte Dokumente dabei, dann musste ich mit allen Dokumenten usw. von vorn anfangen! Keine Chance zur Verifizierung!

Dear schreiter1910,

Can you please answer my previously asked question in order to continue resolving the case?

Yes, my credit has been played away.

Ja, mein Guthaben wurde weggespielt.

Dear schreiter1910,

Unfortunately in such case there is nothing we can do anymore. Please be sure to read some reviews of a casino before you even register there. Also the verification may sometimes take up to 14 days so patience plays an important role due a withdrawal process. Be sure to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick