SpinBetter Casino - Der Spieler kann sich nicht zurückziehen.

Hello Janquel,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casino -Z. Allow me to ask you a few more question before we would move forward.

When exactly did you contact the casino with this issue? Would you be able to create a crypto wallet to process the withdrawal? Did you use any bonus to accumulate your winnings?

Many casinos now prefer to send the money through these wallets as they are much faster and safer and if there won't be any possible way for the casino to pay you out, it might be required to create one - it would be also easier for you too.

Looking forward to your answer.

Regards,

Nick

Hello, on the opening day, the 23rd, I made two deposits and I was lucky and I received two good prizes and I wanted to make a withdrawal that same day, I contacted them telling them that I had no withdrawal method other than cryptocurrencies.

They transferred him to a special department.

I was chatting and sending emails every day and no case.

To this day no response.

Hola el día de la apertura día 23 hice dos ingresos y tuve suerte y me tocaron dos Premios buenos y quise hacer un retiro ese mismo día me puse en contacto con ellos diciéndoles que no tenía método de retiro que no fuera criptomonedas.

Lo pasaron a un departamento especial.

Estuve chateando y mandando correos todos los días y nada de caso.

A día de hoy sin respuesta.

What does this casino have to do with casino-z?

Que tiene que ver este casino von casino-z?

Dear Janquel,

We have no information about those 2 casinos being related. Could you please advise if the casino tried to help you to withdraw since then or they still just want you to withdraw with a crypto wallet?

To this day of what they told me that they sent him to a department to give me a solution for a withdrawal to an electronic wallet, nothing at all, they are waiting for me to spend it all, they know for the hours hooked to the Casino that I have problems with gambling. Sooner or later not being able to withdraw it I will end up losing it. A shame they act like that.

A día de hoy de lo que me dijeron de que lo mandaban a un departamento para darme una solución de un retiro a un monedero electrónico nada de nada.Estan esperando ha que me lo gaste todo.Ellos saben por las horas enganchado al Casino que tengo problemas con el juego.Mas tarde o temprano al no poder retirarlo terminaré perdiéndolo.Una pena que actúen así.

If you cannot withdraw winnings a very profitable casino.

Si no puedes retirar ganancias un casino muy rentable.

Thank you Janquel for all the information you provided. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello janquel,

I looked at your complaint and will do my best to help you. I would like to invite Casino-Z into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I do not have a cryptocurrency account nor do I understand cryptocurrencies.

I only asked for an alternative or card or some electronic wallet like Skrill Neteller ect ... All perfect for your interests.

Thanks for answering.

Yo no tengo cuenta de criptomonedas ni entiendo de criptomonedas.

Sólo pedí una alternativa o tarjeta o algún monedero electrónico como skrill Neteller ect... Todo perfecto para vuestros intereses.

Gracias por contestar.

hello janquel,

We have Skrill and Neteller, but they are not available in your country for our license.

If you can, please tell me which payment systems are popular in Spain for casino deposits and withdrawals.

Sincerely,

Casino-Z team

Здравствуйте, janquel

У нас есть Skrill и Neteller, но они недоступны в Вашей стране для нашей лицензии.

Если можете, подскажите, пожалуйста, какие платежные системы популярны в Испании для депозитов и выводов в казино.

С уважением,

команда Casino-Z

Well, from mastercard, as I did my income on your portal, Visa, electronic wallets such as Neteller, skrill, Astropay, etc.... it is the first time that this has happened to me that they did not look for an alternative paying with mastercard and they did not find me a solution like withdrawal that is not cryptocurrencies. When I have not made income with cryptocurrencies.

Having sent a claim from the chat a lot of times for a solution that was never sought or paid attention to.

Thank you for at least taking the trouble to reply.

Pues desde mastercard como yo hice mis ingresos en vuestro portal ,Visa, monederos electrónicos como Neteller ,skrill,Astropay ect....es la primera vez que me ocurre esto qué no me busquen una alternativa pagando con martercard y no encontrarme una solución como retiro que no sea criptomonedas.Cuando yo no he hecho ingresos con criptomonedas.

Habiéndose mandado una reclamación desde el chat un montón de veces para una solución nunca buscada ni haciéndome caso al respecto.

Agradecer por lo menos tomaros las molestias de poder responder.

You can see my deposits made with MasterCard.

Podeis ver mis depósitos hechos con MasterCard.

We would like to ask the Casino-Z to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received an answer from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

The complaint will be now reopened based on the casino's request. We received an e-mail claiming that the player received his withdrawal.

Dear janquel,

Could you please advise if the money has arrived?

Dear janquel & CasinoGuru,

As we have already said, as a result, the player successfully withdraws money from the account, and we believe that this case can be considered resolved.

Thank you for your cooperation.

Sincerely, SpinBetter Claims Department.

I prefer to forget about this situation, a casino full of obstacles for withdrawals.

Prefiero olvidarme de esta situación un casino lleno de obstáculos para los reintegros.

Dear janquel,

Can you please at least confirm that the money related to this complaint were paid out?

You can't make a withdrawal at all.

As I say, I have never seen that they demand you

To make a withdrawal in cristomonedas.

Para nada se puede hacer un retiro.

Como digo no he visto jamás que te exijan

A hacer un retiro en cristomonedas.

Dear SpinBetter Casino,

Can you please forward an evidence showing that the player has been paid out as he claims he did not receive the money yet? Please forward it to nikolas.b@casino.guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Nick,

We sent a letter with an explanation and evidence to your mail.

We are waiting for your decision.

Thank you for your cooperation.

Sincerely, SpinBetter Claims Department.

Dear SpinBetter Casino,

E-mail forwarded for additional information. I hope we will be able to resolve it now.

Will be waiting for the mail.

Regards,

Nick

Dear Nick,

We have sent the necessary information to your email and are waiting for your decision.

Sincerely, SpinBetter Claims Department.

Dear SpinBetter Casino,

The last e-mail from you arrived at 24th of February. Can you please advise under what subject or from which e-mail did you send the new evidence as I can't find it in my mailbox.

Dear Nick,

We sent you a message in the dialogue on March 7 from email claims@spinbetter.com. If you want, we can duplicate this information.

Sincerely, SpinBetter Claims Department.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Nick,

We sent you a message in the dialogue on March 7 from email claims@spinbetter.com. If you want, we can duplicate this information.

Sincerely, SpinBetter Claims Department.

Right now there are more than half the world trying to deceive the other half the world and on the subject of these casinos 99% act in a deceptive or bad faith manner.

They do not verify accounts so that the person spends it, they put all kinds of impediments so that the money never goes to the player.

They know the players and gamblers very well.

If the player loses perfectly and if the player wins I put all kinds of obstacles to avoid paying.

A round business.

Ahora mismo ahí más de Medio mundo intentando engañar al otro medio mundo y en el tema de estos casino el 99% actúan de forma de engaño o mala fé.

No verifican cuentas para que la persona se lo gasté,ponen todo tipo de empedimentos para que el dinero nunca vaya al jugador.

Conocen muy bien a los jugadores y a los jugadores ludópatas.

Si el jugar pierde perfecto y si el jugador gana les pongo todo tipo de trabas para no pagar.

Un negocio redondo.

Dear SpinBetter Casino and Janquel,

We have gone through the whole complaint again from the beginning and we have found some facts based on which the complaint will be now rejected.

Not to mention that the incident happen long time ago but the player has also confirmed that he lost his balance therefor the complaint was no longer relevant.

As the player's account is now closed with no balance, the complaint will be now closed.

Best regards,

Nick