SpinBetter Casino - Der Spieler hat Schwierigkeiten, die Kontoüberprüfung abzuschließen.

Casino-z is operated by criminally minded humans they won't pay your winnings they restrict your account for document which they move on to block you from have access to the account with fund stocked in.

Whatever money you put in there system, will never comes out.

Beware of this criminals

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Peter, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Peter,

I looked at your complaint and will do my best to help you. I would like to invite Casino-Z into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello Peter

You were asked to go through a banal identity verification. During this procedure, you cannot make deposits and withdrawals, as well as place bets.

You need to send documents that confirm your identity, as well as screenshots that confirm that the methods that you used for replenishment belong to you to security@casino-z.com, and not complain about the Casino-Z Security Service.

5 days have passed since the request for documents, and you still haven't sent anything for verification.

Здравствуйте, Peter

Вас попросили пройти банальную верификацию личности. Во время этой процедуры Вы не можете делать депозиты и выводить средства, а также совершать ставки.

Вам нужно прислать документы, которые подтверждают Вашу личность, а также скриншоты, которые подтверждают, что методы, которые Вы использовали для пополнения принадлежат Вам на почту security@casino-z.com, а не жаловаться на Службу Безопасности Casino-Z.

Прошло уже 5 дней с момента запроса документов, а Вы все также ничего не отправили для проверки.

Dear Peter,

follow the Casino's instructions and let me know about your progress, please.

Hello Peter

You need to send a screenshot of the Perfect Money wallet, which belongs to you, to security@casino-z.com.

Здравствуйте, Peter

Вам нужно прислать скриншота кошелька Perfect Money, который принадлежит Вам на почту security@casino-z.com.

Dear Peter,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.