Somos Casino - Der Rückzug des Spielers wurde verzögert.

After waiting 29 days for my account to be verified, I made the first withdrawal 4-5 days ago, when I made it they told me that this past Monday it would be done, I'm still waiting, they are very bad, but really, they answer when they feel like it , they take what they want, and I even doubt that they will pay me the 1700e that I have in their casino.

Después de esperar 29 días para que me verificasen la cuenta, realize la primera retirada hace 4-5 días, al hacerla me dijeron que este pasado lunes estaría hecha, aún sigo esperando, son malisimos, pero de verdad, contestan cuando les da la gana, tardan lo que quieren, y ya pongo hasta en duda que me paguen los 1700e que tengo en su casino.

Dear Jonas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that your account has been fully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Jonas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They made my first withdrawal.

But the other 2 no, they have also blocked my chat for almost a week for "spam" according to them, and they do not reply to my emails.

The truth is that even if they pay me the missing 1000e I will never play in this casino again.

Me realizaron el primer retiro.

Pero los otros 2 no, también me tienen bloqueado el chat hace casi una semana por "spam" según ellos, y no me contestan a los correos.

La verdad que aunque me paguen los 1000e que faltan no pienso volver a jugar en este casino jamás.

I understand. Unfortunately, we are left with no other option now just to wait for the casino to process another two payments. I will set the timer for additional 5 days and check back with you next week. Thank you in advance for your patience.

Hello Jota,

Have there been any developments since our last conversation?

Dear Jota,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

To date, there is still a withdrawal to be made ... which has been pending for more than 1 week.

A día de hoy aún falta un retiro por hacerse..que lleva más de 1 semana pendiente.

So one more withdrawal to go, correct? Please keep me updated.

Have there been any developments since our last conversation?

Yes, they already paid me all the withdrawals.

And I will never touch this casino again in my life.

Thank you.

Si, ya me abonaron todos los retiros.

Y ya nunca más volveré a tocar este casino en la vida.

Muchas gracias.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jota, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru