Rabona Casino - Technische Schwierigkeiten und Verzögerung bei einem Rücktritt.

First of all, after the deposit I did not get the first deposit bonus. I appealed to TC at point 8.7, in other words, they are free to choose who to give the bonus to, pretty random .. But my complaint doesn't really even apply.

So I was playing for raw money because I didn't get the bonus. The homepage advertises lightning-quick payouts, so you should get an instant because of payNplay Casino. Well let's not get this chance because there are reportedly "technical issues" with the system, ie the normal 3pv waiting time for lifting. Maybe you could have believed this, but after reading the forum, the others were told exactly the same. Postage is almost a week old.

Really smells like rogue casino.

Ensinnäkään talletuksen jälkeen en saanut ensitalletusbonusta. Vetosivat T.C kohtaan 8.7, eli toisinsanoen saavat itse valita kelle bonuksen antaa, aika randomia.. Mutta valitukseni ei tuota oikeastaan edes koske. 

Eli pelasin siis raakarahalla, koska bonustahan en saanut. Etusivulla mainostetaan salamannopeita kotiutuksia, eli instanttina pitäs saada, koska on payNplay Casino. Noh eipä onnistu tämä mahdollisuus, koska on kuulemma " teknisiä ongelmia" systeemin kanssa eli normaali 3pv:n odotusaika nostoon. Ehkä tämän olisi voinut uskoa, mutta foorumilta luettuani muille kerrottu ihan samaa. Postaus on melkeen viikon vanha. 

Haisee todella rogue casinolta.

Hello Teemu.

Thank you very much for submitting your complaint. We will do our best to resolve your case. Rabona Casino is part of 7Stars Partners casinos (we have good experiences with these casinos so far) and they have launched this brand only recently, so you may experience technical difficulties, but there shouldn’t be any serious problem with your withdrawal. Have you contacted the casino support about this issue? Have you received any explanation?

Hi,
Yeah I've been in contact with them and toward trustlyn is reportedly a problem / upgrades. This evening around 8:30 pm will bring their 72h full, so by then money should have been paid. But even if the money comes in, that "instant lift" advertised on their homepage is really misleading, to put it bluntly.

Moi,
Joo olen ollut yhteydessä heihinpäin ja trustlyn kanssa on kuulemma ongelmia/päivityksiä. Tänään illalla n.20.30 tulee tuo heidän 72h täyteen eli siihen mennessä pitäisi olla rahat maksettu. Mutta vaikka rahat tulisivatkin niin tuo heidän etusivullaan mainostama "välittömät nostot" on todella harhaanjohtavaa, suoraansanottuna asiakkaan kusetusta.

Hello, Teemu.

Please, could you confirm when you will finally receive your withdrawal? There are usual delayed payments during holidays but if you have other similar experience, let us know, please. About the first deposit bonus, we will test it and adjust accordingly. 

Hello, 

funds received. 👍🏿

Dear Teemu,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.