Magic Red Casino - Die Einzahlung der Spielerin wurde ihrem Konto nie gutgeschrieben.

The casino had software problems, a deposit was not credited to the account but went off my account, I have been waiting for a refund for four months

Das Casino hatte Softwareprobleme, eine Einzahlung wurde dem Konto nicht gutgeschrieben, ging aber von meinem Konto ab, ich warte seit vier Monaten auf eine Rückerstattung

Dear Gudrun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting your payment provider? If your deposit has never been credited to your casino account, the best thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

Gudrun, please understand I don't work for Magic Red Casino, but for Casino Guru, which operates as an independent website. We offered you the same advice which we always do in cases like yours. This is often the quickest option for players whose deposit has been lost because sometimes funds might be held by the bank. If you haven't contacted your bank yet, I would strongly recommend you to do so.

Hello my problem has been resolved, the casino did not make a mistake, thank you for your help

Hallo, mein Problem wurde geklärt, das Casino hat keinen Fehler gemacht, Vielen Dank für Ihre Hilfe

Awesome news, Gudrun! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.