Lucky Creek Casino - Die Auszahlung des Spielers verzögerte sich aufgrund einer zusätzlichen Einzahlungsanforderung.

I’ve tried every route on withdrawing my winnings and they keep asking me deposit more crypto in order to reach a deposit amount of 50% in crypto I’ve been waiting 3 days and not a single dollar

Dear granadomarcus,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Creek Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please describe the history of your deposits, or share a screenshot of your deposits?
• Do I understand correctly the casino is preventing you from withdrawing your winnings due to your deposits predominantly coming from a payment method you are not using for withdrawals?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear granadomarcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.