King Billy Casino (Malta) - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

Hello I opened an account at this casino

before I started playing I already verified myself

so that I don't have any problems with the payment

after the verification I got 21 free spins with which I was lucky and won 300 euros real money

So I implemented everything when I wanted to pay out this message came

Please let me explain, your account has been closed as a duplicate.

Such actions indicate a direct violation of the King Billy online casino Terms and Conditions.

Because of these violations, The King would like to ask you to stop creating more and more accounts from your side. Since no free bonuses or free spins can be added to duplicate accounts, no winnings from duplicate accounts will be withdrawn either.

Thank you for your understanding.

please help me these are scammers

Hallo ich habe ein Konto bei diesem Casino eröffnet

bevor ich begonnen habe zu spielen habe ich mich schon verifiziert

damit ich keine Probleme bei der Auszahlung bekomme

nach der Verifizierung bekam ich 21 freispiele mit denen ich Glück hatte und 300 Euro echt Geld gewann

also ich habe alles umgesetzt als ich dann auszahlen wollte kam diese Nachricht

Bitte lassen Sie mich erklären, Ihr Konto wurde als Duplikat geschlossen.

Solche Handlungen weisen auf einen direkten Verstoß gegen die Allgemeinen Geschäftsbedingungen des Online-Casinos King Billy hin.

Aufgrund dieser Verstöße möchte The King Sie bitten, nicht mehr und mehr Konten von Ihrer Seite aus zu erstellen. Da den doppelten Konten keine kostenlosen Boni oder Freispiele hinzugefügt werden können, werden auch keine Gewinne aus doppelten Konten abgehoben.

Danke für dein Verständnis.

bitte helfen sie mir das sind Betrüger

Dear Katharina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Do I understand correctly that your winnings were accumulated from Free Spins solely?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, yes, as I said, the profit came from bonus free spins, I implemented everything and then managed to win €300 real money.

No, I really can't say how that happened, I wrote to the lady Ross for a long time and tried several times to explain that it wasn't me with the other account, but the woman didn't want to listen to it and kept repeating myself also as said before game starts verified

Hallo ja wie gesagt der Gewinn erzielte sich aus Bonus freispiele habe alles umgesetzt und es dann geschafft 300€ echt Geld zu gewinnen.

nein ich kann wirklich nicht sagen wie das passiert sein kann ich habe mit der Dame Ross sehr lange geschrieben und mehrmals versucht zu erklären das ich das nicht bin mit dem anderen Konto, aber die Frau will sich das nicht angehören und wiederholte sich andauernd ich habe mich auch wie gesagt vor spiel beginnt verifiziert

They don't even want to listen to you

I was looking for reputable online casinos that day because I had just been scammed by another casino, then I found King billy Casino and thought ok that could be it was also very happy at first until I got the 300 € won and wanted to cash out

I really don't think that's correct, we players spend a lot of money and then end up being screwed

Best regards

Catherine

Die wollen einem ja nicht mal zuhören

ich ich habe an den Tag nach seriösen online Casinos gesucht weil ich erst kurz davor von einem andern Casino betrogen wurde, dann habe ich das King billy Casino gefunden und dachte mir ok das könnte es sein war auch sehr zufrieden am Anfang bis ich dann die 300€ gewann und auszuzahlen wollte

ich finde das wirklich nicht korrekt wir Spieler geben sehr viel Geld aus um dann am Ende verarscht zu werden

Beste Grüße

katharina

Hello, everyone,

my case is being processed, is there anything else happening

Best regards

Catherine K********

Hallo zusammen,

wird mein Fall bearbeitet, Passiert da noch was

Beste Grüße

katharina K********

Dear Katharina,

I'm sorry but you didn't answer if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you completed the KYC verification in the past, or verified your email only?

Sorry of course I replied

I have written

No, unfortunately I don't know if maybe someone misused my data for an online casino

I can only say that I have never opened an account at the casino

best regards

Catherine K********

Sorry natürlich habe ich geantwortet

ivh habe doch geschrieben

nein ich weiß leider nicht ob vielleicht irgendjemand meine Daten für ein online Casino missbraucht hat

ich kann nur soviel sagen das ich nie ein Konto bei dem Casino eröffnet habe

beste Grüße

katharina K********

I registered at the casino for the first time and immediately verified my account

Unfortunately I played at another casino before that at BoaBoa

I had never heard of the Casino King billy before

please help me they just don't want to pay me my money because i won with their bonus

Ich habe mich das erste mal bei dem Casino registriert u d auch sofort mein Konto to Verifiziert

ich hab davor leider bei einem anderen Casino gespielt Beim BoaBoa

ivh habe davor nie was von dem Casino King billy gehört

bitte helfen sie mir die wollen mir mein Geld nur nicht auszahlen weil ich mit deren Bonus gewonnen habe

Dear Katharina,

If you have never deposited funds into your account and your winnings were accumulated entirely from Free Spins received upon registration you would be entitled to a maximum cashout of €50. Please check the following rule:

"4. NO DEPOSIT BONUSES TERMS AND CONDITIONS

4.1 The maximum win restriction persists after the completion of the wagering requirement. The maximum cashout amount with no deposit bonuses is limited to EUR 50 / USD 50 / CAD 50 / NZD 50. Exclusive bonuses may have exceptions. For more details, please, contact Customer Support Team.

...

4.4 Free spins upon registration claimed through any affiliate site may have different conditions applied (i.e. wager, max win). Conditions of the bonus must be checked on the affiliate site, unless otherwise stated. Additionally, to be eligible for a no deposit bonus, player's account must be confirmed via email. If player fails to confirm the account, no deposit bonus cannot be added."

Could you please clarify if you have verified your email address or successfully passed the entire KYC verification before starting playing? Looking forward to hearing from you.

PS: Meanwhile, I have adjusted the disputed amount from €300 to €50.

Hi

why am i only entitled to 50€ ?

I have successfully implemented the game money that I received with the bonus from the casino according to the conditions of the casino

the €300 is real money and not money that still has to be wagered

Hallo

warum habe ich nur Anspruch auf 50€ ?

ich habe doch das Spiel Geld was ich mit dem Bonus vom Casino bekommen habe erfolgreich umgesetzt nach den Bedingungen vom Casino

die 300€ sind echt Geld und nicht etwa Geld das noch umgesetzt werden muss

And yes, I have uploaded ID, bank details and proof of address to the platform

I can't log in because they blocked my account

and I don't understand why they only want to give me 50€ of 300€ real money

I don't agree with that

best regards

Catherine K********

Und ja ich habe Ausweis, Bankverbindung, und Adressnachweis auf der Platform hochgeladen

kann mich aber nicht mehr anmelden weil die mein Konto gesperrt haben

und ich verstehe nicht warum die mir nur 50€ von 300€ echtgeld geben wollen

damit bin ich nicht einverstanden

beste Grüße

Katharina K********

Because €50 is the maximum withdrawable cashout from a free spin. Please understand that it is nothing unusual to have winnings from No Deposit bonuses capped.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hello, everyone

ok yes then I'll gladly accept the 50€

only we should I proceed now how do I get the 50€

should I send you my bank details?

best regards

Catherine K********

Hallo zusammen

ok ja dann nehm ich die 50€ gerne an

nur wir soll ich jetzt vorgehen wie bekomme ich die 50€

soll ich ihnen meine Bankverbindung senden

beste Grüße

Katharina K********

Dear Katharina,

If your account is still accessible, you need to verify it and request a withdrawal. Please keep me informed about any further developments.

Sorry but I wrote to you that they blocked my account

I've already tried to log in

but it doesn't work

can you tell those who unlock it

Thank you and best regards

Catherine K********

Sorry aber ich habe ihnen doch geschrieben das die mein Konto gesperrt haben

ich habe schon versucht mich anzumelden

aber es geht nicht

können sie denen sagen das die es entsperren

danke und beste Grüße

katharina K********

Have you received confirmation regarding successful account verification, please? If yes, please forward it to petronela.k@casino.guru.

Hello,

sorry but if you read my messages, you will get them

I can. I don't login they have deactivated my account

Hallo,

sorry aber lesen sie meine Nachrichten, bekommen sie die

ich kann. Ich nicht einloggen die haben mein Konto deaktiviert

I understand that your account has been blocked and is not accessible anymore. I was wondering if you received any email that would confirm that your casino account has been verified prior to starting playing as you stated in your very first comment. Thank you very much.

Hello,

no I didn't get anything like that

they blocked my account straight away

but I uploaded everything that was necessary for verification.

I verified before the start of the game to avoid something like that, but it didn't do anything, they blocked my account anyway.

Best regards

Catherine

Hallo,

nein ich habe nichts dergleichen bekommen

die haben mein Konto direkt gesperrt

habe aber alles was für die Verifizierung nötig war hochgeladen.

mich habe vor Speil Beginn verifiziert um genau sowas zu vermeiden, hat aber nichts gebracht die haben mein Konto trotzdem gesperrt.

Beste Grüße

katharina

Thank you very much, Katharina, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Petrnonela,

Thank you very much for your help, I also hope that this finally works.

Thank you and best regards

Catherine

Hallo Petrnonela,

vielen Lieben Dank für ihre Hilfe, ich hoffe auch dass das endlich funktioniert.

danke und beste Grüße

katharina

Hi Katharina,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite King Billy Casino to the conversation to participate in the resolution of this complaint.

Hi Peter,

Thanks for your help.

best regards

Catherine

Hallo Peter,

danke für die Hilfe.

beste Grüße

Katharina

Hello,

That's exactly what I've mentioned I don't know how many times, I've never opened an account with kingbilly.

they don't even let you explain

the only thing they do is block my account directly and freeze my 300€

I've never seen anything like this before. It may not be a lot of money for you, but it's a lot for us players

their platform is a complete rip off

Hallo,

genau das habe ich schon ich weiß nicht wie oft erwähnt, ich habe noch nie ein Konto bei kingbilly eröffnet.

sie lassen einen nicht mal erklären

das einzige was sie machen ist direkt mein Konto zu sperren und meine 300€ einfrieren

sowas habe ich zuvor noch nie erlebt Das mag für sie vielleicht nicht viel Geld sein aber für uns Spieler ist das eine Menge

ihre Platform ist eine reine verarsche

I have. I verified with their casino before playing to avoid exactly that and yet it happens

That's an insolence and they should have their license revoked

I checked with a lawyer

even if you have 2 accounts

I'm not allowed to lock an active account

Ich habe. Ich vor Spielbehin bei ihrem Casino verifiziert um genau sowas zu vermeiden und dennoch passiert das

das ist eine Frechheit man sollte ihnen die Lizenz entziehen

ich habe mich bei einem Anwalt informiert

selbst wen man 2 Kontos besitzt

ich es nicht erlaubt ein aktives Konto zu sperren

Dear King Billy Casino team,

Could you please elaborate on the statement above and send supporting evidence to my email address: peter.m@casino.guru?

Dear Katharina,

First of all, we would like to point out that we have not verified your account. You have uploaded documents but it does not mean that your account has been verified.

Your first player's account was created in April 2021. This account contains almost the same email address - jovanmitrovic57@yahoo.de, the same name, date of birth, address, and postal code.

However, when you created your second account, you provided a false date of birth, so the system allowed you to create this account.

When we discovered that the date of birth on your document and account did not match, you wrote a letter saying that you entered the wrong date of birth.

After editing your account details, the system immediately notified us that you have a duplicate account (the same name and date of birth).

As a result, your winnings have been confiscated and the account has been closed due to the creation of a duplicate account, which is a direct violation of the terms and conditions to which you have agreed

9.2.1 Each player can create only one (1) personal account. Creating multiple Player Accounts by a single player can lead to termination of all such accounts.

9.2.2 You have the right to use only one account. One account per a residence address, an IP address, a PC. If You register more than one member account, all Your accounts can be suspended or deleted, and all bets can be void. Besides, Your winnings and bonuses that You received or accumulated during the period of use of several member accounts can be void as well.

Thank you King Billy Casino team for the explanation and supporting evidence.

Dear Katharina,

Based on the information provided by the casino, I'm afraid I can't help you with this one. Since you used incorrect data (date of birth) to register a new account, the system couldn't identify duplicated accounts and you were allowed to proceed. If you used the right data, this situation would never occur. Unfortunately, your complaint will be rejected. Thank you for using the Casino Guru complaint resolution center. I wish I could be of more help.

Best regards,

Peter