JustCasino - Das Konto des Spielers wurde direkt nach der Einzahlung gesperrt.

I made a deposit and the casino disabled my account. Now they tell me I have to log in to verify myself to get my money back. The account was closed less than 20 seconds after the deposit. I can not log in to verify as the account disabled

Hello anig1081,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear anig1081,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.