Drake Casino - Der Spieler kämpft darum, sein Guthaben zurückzuziehen.

Hello rile15,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Are they requesting a deposit to verify your payment provider?

Looking forward to your answer.

Regards,

Nick

Yes, the account is reversed and everything is ok, yes I played with binus as a deposit, the bonus was for free spins. It's not the withdrawal amount that's the problem, that's fine. The problem is that they want two bank deposits that I made, yesterday I made another deposit and I also have proof, I also sent them and they say that they did not receive the money, which is a lie, I have proof from the bank that the transfer was made in the value of €25, when I cry to withdraw money through the bank, they do not allow me to confirm the withdrawal.

Ja račun je reverjen in vse je o.k, ja igral sem z binusom kot polog, bonus je bil na brezplaćne vrtljaje. Ni problem vsota dviga, to je v redu. Problem je v tem da hočejo dva bančna pologa ki sem jih opravil, včeraj sem opravil še en polog in imam tudi dokazilo, to sem jim tudi poslal in pravijo da denarja niso dobili, kar je neresnica, imam dokazilo banke da je bilo nakazilo opravljeno v vrednosti 25€, ko jočem dvigniti denar preko banke mi ne dovolijo da potrdim dvig.

Hello rile15,

It is completely common that the casino requires a deposit in order to verify the payment method. Also it might take a few days for the money to appear on the casino's account so please let us know within this week if there is any update. If still not, we will try to get in touch with the casino to find out what might be the issue.

Dear rile15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.