CBet Casino - Der Rückzug des Spielers verzögert sich.

I requested withdrawal of my money on October 24th. 15 days have passed and I only receive automatic responses via email saying that they are working on my case. (They never clarified to me what specifically happens)

It seems excessive to me and I really need a quick solution to this problem.

Solicite retiro de mi dinero el día 24 de Octubre. Han pasado 15 días y solo recibo respuesta automáticas vía mail diciendo que están trabajando en mi caso. (Jamás me aclararon que sucede específicamente)

Me parece un exceso y realmente necesito pronta solución a este problema

Dear maicobender, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello.

Yes, I have made a withdrawal of 300,000 before.

Yes, I pass the KYC verification.

No bonus was or is activated.

It's a large sum of money, I really need the help. Thank you.

Hola.

Si, he realizado un retiro de 300.000 antes.

Si, paso la verificación KYC.

Ningún bono estuvo o está activado.

Es una suma grande de dinero, realmente necesito la ayuda. Gracias.

Dear maicobender,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.