Casinoin - Der Spieler hat Mühe, seine Gewinne abzuheben.

Untrustworthy casino. It cancels your withdrawals under the pretext that there is a problem which they assign to the experts from what they say but it is never solved.

I have had the same withdrawals canceled 6 times.

I made a deposit of €2,500 on 3/28 I lost all my money.

I made a deposit again on 31/3 €1,000

I won €4,400

I made a withdrawal of €1400 and my balance is being canceled from the 31st of the month.

They keep telling lies that there is a problem. To return the money I deposited is €3,500. They are thieves and they only want to collect and not give.

From what I understand this is the tactic they say there is a problem so you play them again and lose them.

Don't let unreliable people play there because they are thieves.

Αναξιόπιστο καζινο.Σου ακυρώνει αναλήψεις με την πρόφαση ότι υπάρχει πρόβλημα το όποιο το αναθέτουν στους ειδικούς από ότι λένε αλλά δεν λύνεται ποτέ.

Μου έχουν ακυρώσει 6 φορές τις ίδιες αναλήψεις.

Έκανα καταθεση 2.500€ στις 28/3 έχασα ολα τα χρήματα μου.

Έκανα κατάθεση ξανα στις 31/3 1.000€

Κερδισα 4.400€

Εκανα αναληψη 1400€ και τα υπόλοιπα μου τα ακυρώνουν από τις 31 του μήνα.

Λένε όλο ψέμματα ότι υπάρχει πρόβλημα.Να μου γυρίσουν τα χρήματα που έκανα κατάθεση είναι 3.500€ είναι κλέφτες και θέλουν μόνο να εισπράτουν και όχι να δίνουν.

Από ότι έχω καταλάβει αυτή είναι η τακτική τους λένε ότι υπάρχει πρόβλημα ώστε να τα παίξεις ξανα και να τα χάσεις.

Αναξιόπιστοι να μην μπαίνει κάνεις να παίζει εκεί διότι είναι κλέφτες.

Dear Nantia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello.

I have made withdrawals on 3/31 successfully.

From then on, all changes cripple them.

I never got any bonus.

I played all the time with my own money.

I was not asked to verify.

Γεια σας.

Έχω κάνει αναλήψεις στις 31/3 επιτυχώς.

Απο εκεί και πέρα όλες τος αλλαγές τις ακθρώνουν.

Δεν πήρα ποτέ κανένα μπόνους.

Έπαιξα καιαρά με δικά μου χρήματα.

Δεν μου ζητήθηκε να κάνω επαλήθευση.

They just asked me to verify.

after many lies that there is a problem for so many days with the payment provider they finally ask for verification but as they claim the verification is not related to withdrawing my money.

They won't let me take them. I have made €3,500 in deposits.

I need to get my money back people are dangerous don't bet in this casino.

They don't ask for anything in the deposits and there is no problem.

Μου ζήτησαν μόλις να κάνω επαληθευση.

μετά τα πολλά ψέμματα ότι υπάρχει πρόβλημα τόσες ημέρες με τον πάροχο πληρωμών τελικά ζητάνε επαληθευση αλλά όπως ισχυρίζονται η επαληθευση δεν σχετίζεται με την αναληψη των χρημάτων μου.

Δεν με αφήνουν να τα πάρω.Εγώ έχω κάνει 3.500€ καταθέσεις.

Πρεπει να πάρω τα χρήματα μου πίσω οι άνθρωποι είναι επικίνδυνοι δεν πρέπει να ποντάρει κάνεις σε αυτό το καζινο.

Στις καταθέσεις δεν ζητάνε απολύτως τίποτα και δεν υπάρχει πρόβλημα.

Thank you for your reply, Nantia. I fully understand your frustration, however, we always give casinos two full weeks to process each payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Nantia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.