WinsPark Casino - Der Rückzug des Spielers wurde verzögert.

I can not withdraw my money and I do not understand why I have sent emails and nothing ... And he tells me that you are one step away from withdrawing your money but they do not explore me because I can not withdraw it, it is mine or even the one I deposited but when I dispose of it They debited my credit card I will have to make a legal claim because they do not give an answer

No puedo retirar mi dinero y no entiendo porque he mandado correos y nada ... Y me dice estas a un paso de rerirar tu dinero pero no me explocan porque no puedo sacarlo es mio ni siquiera el que deposite pero cuando lo desosite si me lo debitaron se mi tarjeta de credito tendre que hacer un reclamo judicial porque no dan respuesta

Dear Gustavo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Looking forward to hearing from you.

Best regards,

Kristina

We received this email from Gustavo:

"Hola no puedo retirar dinero del casino me dice falta poco pero sigo jugando y no puedo retirar me mandaron al correo algo de un bono pero nada"

Would you be so kind and answer my previous questions?

Additionally, I would like to ask to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

Dear Gustavo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.