Sportbet.one Casino - Die Gelder des Spielers wurden beschlagnahmt.

I logged into my account and noticed there was no money in the account.

There was 100 USDT in the account after successfully wagering the first bet insurance bonus.

I contacted the chat support. In the chat, they told me that I had violated the bonus wagering rules. I asked for clarification, and they told me to write an email. In the email, I received a response: "Your bonus has been canceled due to a violation of our platform's rules."

I was accused of multi-accounting, as I understand it. But no arguments were provided. They can accuse any player who wins in this way.

The chat says one thing, and the email says another. In the end, they deducted 100 USDT from me.

I did not violate the bonus wagering rules and I only have one account in this casino.

Зашел на счет и обнаружил что на счету нету денег

На счету было 100 usdt после успешного отыгриша бонуса страховка первой ставки.

Обратилься в чат.В чате мне ответили что я нарушил правила по отыгрышу бонуса.Попросил розьяснить сказали написать на почту.На почте ме ответили : Ваш бонус был аннулирован из-за нарушения правил нашей платформы

Обвинили меня в мультиаккаунте как я понял.Но никаких аргументов не привели.Так можно обвинить каждого играка котрый выиграл.

В чате говорят одно по почте другое.В итоге списали у меня 100 usdt

Я не нарушал правил отыгрыша бонуса и у меня толко один счет в этом казино.

Dear korolovmikola28,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Could you please share your communication with the casino regarding the allegations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. The account was opened on 08/15/2024. The account was not blocked. Money was simply debited from the account.

2. Sports betting

1.Счет открыт 15.08.2024.Аккаунт не был заблокирован.Просто списали деньги со счета.

2.Ставки на спорт

Dear korolovmikola28,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, and unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.