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I have a problem with the verification in the webpay payment method, I don't know what else to attach because the rest is rejected, I only need the webpay payment method.

Tengo problema con la verificación en la forma de pago webpay ya no se que más adjuntar porque sale rechazado el resto esta verificado solo me falta la forma de pago webpay.

Dear Sandra1983,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Do I understand correctly that verifying your payment method is the last obstacle in the verification process? What reply did you receive from the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

The last day I uploaded documents was April 8, I have attached the casino's response, they ask me for the bank's movement on 03-28-2023, attach a pdf certificate where my name appears and the movement on the bank's certificate, I have also attached the receipt that they send when the deposit was made on 03-27-2023 at 10:07 p.m.

El ultimo día que subí documentos fue el 8 de abril les adjunto la respuesta del casino ellos me piden el movimiento del banco del 28-03-2023 adjunte una cartola en pdf donde sale mi nombre y el movimiento en la cartola del banco también les he adjuntado el comprobante que ellos envían cuando se hizo el deposito el 27-03-2023 a las 22:07 horas

Dear Sandra1983,

It seems the casino expects the bank statement from you for the entire month of March.

Did you provide the casino with the bank statement for the entire month? Are you able to request it from your bank?

Looking forward to hearing from you.

Dear Sandra1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.