Tournaverse Casino - Der Rückzug des Spielers verzögerte sich um Wochen.

Hello

I signed up for Tournaverse a long time ago, haven't won anything in a long time, and therefore never verified it.

On March 23, 2025, I won €1,000 and immediately cashed it out.

On April 27, 2025, I was fully verified, the withdrawal was approved, and it should be in my account in 2-3 days.

On May 3, 2025, I wrote the first email to support, saying that there was nothing in my account up to that point.

On April 4, 2025, support responded to me saying that they had contacted the finance department and that the money should be in my account shortly.

On April 15, I wrote to support again to say that my money was still not in my account.

On April 17th they replied that they had contacted the team and that there would be an update on my payout shortly.

Today is April 29th...I'm still waiting for an update and my money, it's been almost 5 weeks now.

Why does it take so long?

I don't have patience forever.

Best regards, Marco

Hallo

Ich habe mich schon vor längerer Zeit bei Tournaverse angemeldet,lange nichts gewonnen,deswegen auch nie verfiziert.

Am 23.3.2025 habe ich dann 1000€ gewonnen und diese auch sofort zur Auszahlung gegeben.

Am 27.4.2025 war ich komplett verfiziert,die Auszahlung wurde genehmigt,und es sollte in 2-3 Tagen auf meinen Konto sein.

Am 3.5.2025 schrieb ich dann die erste Email an den Support,das bis dato nichts auf meinen Konto war.

Am 4.4.2025 hat mir der Support geantwortet dass sie sich an die Finanzabteilung gewendet hat und das Geld in kürze auf meinen Konto sein sollte.

Am 15.4. schrieb ich wieder den Support,das mein Geld noch immer nicht auf mein Konto ist.

Am 17.4 Antworteten sie mir das sie sich an das Team gewandt hat und es in kürze ein Update zu meiner Auszahlung geben werde.

Heute is der 29.4 ...ich warte noch immer auf ein Update und und mein Geld,mittlerweile sind es bald 5 Wochen.

Warum dauert das solange?

Ewig habe ich keine Geduld.

Liebe Grüße Marco

Dear MarcoPolo40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

Thanks for the quick reply.

Yes, I have made withdrawals from my two online casinos several times without any problems; the money was credited to my account within a few hours.

With Tournaverse it took 5 weeks, I complained because I wasn't used to waiting that long.

Overall, I've always been happy with Tournaverse. The support team has always apologized and been very friendly about how long it's taken.

In the end the problem was solved immediately after I complained here and the money was immediately transferred to my account.

I was just frustrated and annoyed because I thought I wouldn't get the money.

I will therefore remain loyal to Tounaverse and thank you for the help.

Best regards, Marco

Hallo

Danke für die rasche Antwort.

Ja ich hab bei meinen 2 Online Casinos schon öftere male Ohne probleme ausbezahlt,dies ging innerhalb von ein paar stunden aufs Konto.

Bei Tournaverse dauerte es 5 Wochen,ich beschwerte mich,da ich es nicht gewohnt war solange zu warten.

Im grossen und ganzen war ich mit Tournaverse immer zufrieden,der Support hat sich auch immer entschuldigt,und sehr freundlich,das es solange dauert.

Letztens endes wurde das Problem sofort gelöst,nachdem ich mich hier Beschwert hatte war das Geld sofort auf meinen Konto.

Ich war nur frustriert und genervt weil ich schon dachte das ich das Geld nicht mehr bekomme. werde.

Ich bleib daher Tounaverse treu,und danke für die Hilfe.

Liebe grüße Marco

Dear MarcoPolo40,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru