Megapari Casino - Der Spieler meldet eine falsche Gewinnberechnung und das Verschwinden von Geldern.

Hello, I am playing a multiple football game, which consists of 7 matches with each having its own set odds. If a game is postponed, the remaining odds of the remaining games are considered. However, on your site, my money was stolen for no reason. When I was paid for the multiple-choice game, some money was withheld without any explanation. When I contacted the live chat (which is often useless and puts you on hold for 20 - 30 minutes), they simply told me it was fine without explaining anything. In my next review on the same day, I will address another even worse issue:

Additionally, an incredible thing happened yesterday while I was playing your roulette. After my bet resulted in a win of 34.20€ and was duly paid by your system, a couple of minutes later, the same amount, that is 34.20€, vanished from my account. I asked for an explanation in the chat, but was dismissively told that everything was as it should be. It's unbelievable! UNBELIEVABLE! THEY HAVE A SYSTEM HERE THAT IS NOTHING SHORT OF THIEVERY WHERE THEY CREDIT A WIN TO YOUR ACCOUNT, BUT AT THE SAME TIME HAVE THE GALL TO CANCEL THAT WIN WITHOUT GIVING ANY EXPLANATION. I asked for an explanation about this as well, and was told that everything was fine. This is astonishing. Don't gamble on this site, they will steal your money and neglect to pay out winnings. I can demonstrate and prove everything, not just with words like I did with them. Don't gamble here!!!!

Buongiorno, gioco una partita di calcio multipla ed è composta da 7 partite con ognuna di queste avente quote stabilite e se una partita viene rinviata vengono considerate le quote rimanenti delle partite rimanenti. Invece sul vostro sito mi hanno rubato dei soldi senza motivo, quando mi hanno pagato la multipla si sono trattenuti dei soldi senza darmi spiegazioni, ho interpellato la loro chat ( anche se spesso inutile oltre al fatto che ti mettono in attesa anche per 20 -30 minuti) mi hanno detto senza spiegare nulla che va bene così , Alla prossima recensione lo stesso giorno vi spiego un'altra cosa ancora peggiore di questa:

Inoltre ieri mentre giocavo alla vostra roulette è successa una cosa davvero incredibile, dopo che la mia scommessa è risultata vincente per una somma di 34,20€ e regolarmente pagata dal vostro sistema, dopo un paio di minuti la stessa cifra, cioè 34,20€, è scomparsa dal tavolo. dal mio bilancio. Ho chiesto spiegazioni in chat, e mi è stato detto con sdegno che va tutto bene così com'è. incredibile ! INCREDIBILE! QUI HANNO UN SISTEMA A DIR POCO DA LADRI DOVE TI ACCREDITANO UNA VINCITA AL GIOCO , MA ALLO STESSO TEMPO HANNO IL MODO DI ANNULLARE LA STESSA VINCITA SENZA DARTI SPIEGAZIONI. Anche per questo fatto ho chiesto spiegazioni e hanno risposto che va tutto bene. Incredibile. Non giocate in questo sito , vi rubano i soldi e non pagano le vincite.. Sono in grado di dimostrare tutto non solo a parole come ho fatto con loro. non giocate qui!!!!

Dear assimiei58,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. First, I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

Therefore, I would like to focus on the second issue. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you see this roulette bet in your game history? Does it have any result - win/loss?
• Do you have any evidence confirming that you indeed won this bet and what the exact result was?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

In the first image you can clearly see my balance at the bottom left, while in the second image my balance was reduced by €34.20 without me having placed any other bets. I understand that it is perhaps difficult to understand exactly what I have explained to you, but I asked these people to verify by simply calculating my won and lost bets, so the balance I should have would certainly appear. But as I have already said, that's fine for them and they don't intend to do further investigations, for me they didn't do any. In the history of the game, you can clearly see that the win in question was paid regularly by their system, however I never said the opposite, but how can I prove that after a short while the win disappeared from my balance? That's why I asked if they could count my plays, the only way to see what happened to me. But if they don't want to do it, what can I do?

Nella prima immagine si vede chiaramente il mio saldo in basso a sinistra, mentre nella seconda immagine il mio saldo è stato decurtato di euro 34,20 senza che io avessi effettuato altre scommesse. Capisco che è difficile forse capire esattamente quello che ti ho spiegato, ma ho chiesto a queste persone di verificare facendo semplicemente il calcolo delle mie scommesse vinte e perse , così apparirebbe sicuramente il saldo che avrei dovuto avere. Ma come ho gia' detto per loro va bene così e non intendono fare ulteriori indagini , per me non ne hanno fatte. Nella cronologia del gioco, si vede chiaramente che la vincita in questione è stata pagata regolarmente dal loro sistema , peraltro io non ho mai detto il contrario, ma come faccio a dimostrare che dopo poco la vincita è sparita dal mio saldo? Per quello ho chiesto se potevano fare il conteggio delle mie giocate, unico modo per constatare quello che mi è successo. Ma se non lo vogliono fare, io cosa posso fare?

Hello there, dear assimiei58 and the CasinoGuru team!

Dear assimiei58, I apologize for any inconvenience you experienced regarding your betting and missing funds. After a thorough review, I can confirm that the funds have been successfully returned to your account. Regarding your sports bet, I have sent you an email requesting more info. I look forward to hearing from you. 

Dear Kristina, if the player does not encounter any further difficulties, I believe we can consider this complaint resolved

Thank you for your attention to this matter.

Best regards,

MegaPari Team

Hello everyone,

Thank you both for your replies.

Dear assimiei58,

Could you please confirm that the funds have been returned?

Hello, I wanted to inform you that the megapari casino site, recognizing the error, has returned the sum I disputed. Therefore, thanking you for your interest, I consider the matter closed. Thank you and greetings.

Salve, volevo informarvi che il sito megapari casino riconoscendo l'errore, mi ha restituito la somma da me contestata. Pertanto ringraziandovi per l'interessamento ritengo la cosa chiusa. Grazie e saluti.

Dear assimiei58,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru