Hello,
Over the past few months, I tried your site several times and made around a dozen deposits while using the various bonuses you offered. At one point, I had a small win and was able to withdraw $80 after finally completing your KYC process.
This week, I decided to give your casino another try, despite my limited success, because you were offering a 100% "Royale" bonus, which can be claimed once per month. I entered the bonus code — which your system accepted — and then made my deposit. However, the bonus funds were never added to my account.
I contacted customer support right away. Within five minutes, an agent informed me that my "bonus-to-deposit ratio" was too low and that, for this reason, I would not receive the bonus and had to play with real money only. This is the first time I’ve ever heard of such a rule.
If this restriction truly exists, I don’t understand why your system allowed me to enter the code and proceed with the deposit without any warning. If you don’t want certain players to use this monthly bonus, you should either block the code entirely or clearly notify the user before they deposit. At the very least, I should have been told that the bonus would exceptionally not be granted this time, and that future eligibility would require additional conditions.
When I play without bonuses, I prefer using platforms with a better RTP than Slotlords. As expected, my deposit was lost very quickly — which is exactly why I need a bonus to have a reasonable playtime on sites like yours.
I would therefore advise other players to contact customer support before entering any bonus code to avoid a disappointing experience like mine.
Considering all of this, and knowing that Slotlords is part of the Dama group, I will be avoiding your company going forward.
Over the past few months, I tried your site several times and made around a dozen deposits while using the various bonuses you offered. At one point, I had a small win and was able to withdraw $80 after finally completing your KYC process.
This week, I decided to give your casino another try, despite my limited success, because you were offering a 100% "Royale" bonus, which can be claimed once per month. I entered the bonus code — which your system accepted — and then made my deposit. However, the bonus funds were never added to my account.
I contacted customer support right away. Within five minutes, an agent informed me that my "bonus-to-deposit ratio" was too low and that, for this reason, I would not receive the bonus and had to play with real money only. This is the first time I’ve ever heard of such a rule.
If this restriction truly exists, I don’t understand why your system allowed me to enter the code and proceed with the deposit without any warning. If you don’t want certain players to use this monthly bonus, you should either block the code entirely or clearly notify the user before they deposit. At the very least, I should have been told that the bonus would exceptionally not be granted this time, and that future eligibility would require additional conditions.
When I play without bonuses, I prefer using platforms with a better RTP than Slotlords. As expected, my deposit was lost very quickly — which is exactly why I need a bonus to have a reasonable playtime on sites like yours.
I would therefore advise other players to contact customer support before entering any bonus code to avoid a disappointing experience like mine.
Considering all of this, and knowing that Slotlords is part of the Dama group, I will be avoiding your company going forward.
- nice variety of games
- helpful customer service
- unclear bonus policy
- rtp weak
