Locowin Casino - Der Spieler wurde beschuldigt, ein eingeschränktes Spiel gespielt zu haben.

Hello, I deposited 50 euros with a 100 percent deposit bonus at the mentioned site. Then I had 100 euro bonus miles available. I came to over 1000 euros and wanted to withdraw ... did not work because the wagering requirements were not met ... so far so good ... continued playing until everything was implemented and activated ... then paid out and then the message came I had violated the bonus conditions because och razors Shark would have played ... that can't be legal ... the money was collected in full and only the deposit amount of 50 euros was left in the account ... Greetings Nils

Hallo, ich habe 50 Euro mit einem 100 prozentigen Einzahlungsbonus bei der genannten Seite eingezahlt. Dann hatte ich 100 Euro Bonusmeilen zur Verfügung. Bin auf über 1000 Euro gekommen und wollte auszahlen… ging nicht, da Umsatzbedingungen nicht erfüllt waren… soweit so gut… weiter gespielt bis alles umgesetzt und freigeschaltet war… dann Auszahlung getätigt und dann kam die Nachricht ich hätte gegen bonusbedingungen verstoßen , weil och razors Shark gespielt hätte… das kann doch nicht rechtens sein… das Geld wurde komplett einkassiert und nur der Einzahlungsbetrag in Höhe von 50 Euro auf dem Konto gelassen… Gruß Nils

Dear Nils,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.

Could you please advise if it was your first redeemed bonus in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

Hello Nick,

Yes, it was the 1st redeemed bonus and at no point did I realize that I was violating the terms and conditions, as I could play without any problems and was even shown how much I still had to wager to convert the bonus into cash ... Dear Greetings Nils

Hallo Nick,

ja es war der 1. eingelöste Bonus und mir war zu keinem Zeitpunkt klar, dass ich gegen AGBs verstoße, da ich ohne Probleme spielen konnte und sogar angezeigt bekommen habe, wie viel ich noch umsetzen muss, um den Bonus in Bargeld zu verwandeln… Lieben Gruß Nils

Thank you Nils for providing additional information regarding the case. I will now forward your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Nils,

I looked at your complaint and will do my best to help you. I would like to invite Locowin Casino into this conversation. Casino, can you please specify what is the problem in this case?

We would like to ask the Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.