Las Vegas USA Casino - Der Rückzug des Spielers hat sich verzögert.

They don’t like to process withdraws. After two weeks I cancelled the first try and started a withdraw with a different crypto and same thing two weeks with no word.

Dear CutTheRope,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that this was your first withdrawal attempt?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Without a bonus and they haven’t asked for kyc. Also it is my first withdraw considering they haven’t let me make it.

Thank you for your reply, CutTheRope. Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear CutTheRope,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.