IceCasino - Das Konto des Spielers wurde aufgrund mehrerer Kontovorwürfe geschlossen.

Dear tzobo22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good Evening

- It is possible that someone is using the same ip, I don't know.

-My profits came from a deposit which they extort and keep in their hands.

-When I saved a chat so I could bring all of this up, it randomly wouldn't work

Καλησπέρα

- Είναι πιθανό κάποιος να χρησιμοποιεί την ίδια ip δεν το γνωρίζω.

-Τα κέρδη μου προέκυψαν από κατάθεση την οποία εκβιαστικά και κρατούν στα χέρια τους.

-Οταν έκανα αποθήκευση συνομιλίας για να μπορώ να τα προσκομίσω όλα αυτά, όλως τυχαίως αυτή δεν λειτουργούσε

Hello everyone,

Thank you both for your replies.

tzobo22, could you please provide an answer to the casino's question?

I would like this in writing

I have repeatedly asked you to certify this to me and you have repeatedly refused to do so telling me that the only proof is your own words

Θα το ήθελα εγγράφως αυτό

Σας ζήτησα επανειλημμένα να μου το πιστοποιήσετε και επανειλημμένα αρνηθηκατε να το κάνετε λέγοντας μου πως η μόνη απόδειξη είναι τα δικά σας λεγόμενα

Like when you were asked for the supposed ip ID which I repeatedly asked you and you refused

Please provide copies of our conversations

Όπως όταν σας ζητήθηκε η υποτιθέμενη ταυτοποίηση ip την οποία επανειλημμένα σας ζήτησα και αρνηθηκατε

Παρακαλώ να προσκομίσετε αντίγραφα των συνομιλιών μας

So right now ice casino is admitting that they knew about the existence of two accounts since October and still decided to close my account in July while I had profits

Of course ice casino continues not to send documents

Άρα αυτή τη στιγμή η ice casino παραδέχεται πως γνώριζε την ύπαρξη δύο λογαριαμων από τον Οκτώβριο και παρόλα αυτά αποφάσισε να μου κλείσει τον λογαριασμό Ιούλιο ενω είχα κέρδη

Φυσικά η ice casino συνεχίζει να μη στέλνει έγγραφα

Dear IceCasino representative,

Could you please provide more information regarding the activity of both accounts such as the date of registration, which or how many bonuses were activated, when they were accessed for the last time, etc.? You can post it here or forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I would like everything you tell me in writing and I still haven't received anything. Just because you say so doesn't mean I want it in writing

Θα ήθελα εγγράφως όλα αυτά που μου λέτε και ακόμα δεν έχω λάβει τίποτα. Το ότι το λέτε εσείς δεν σημαίνει κάτι το θέλω εγγράφως

tzobo22, I apologize, but if these two accounts were created this close together and bonuses were activated on both, we are not able to assist you further. We believe the casino acted in compliance with its T&Cs.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

I have repeatedly asked for proof of the casino's claims which ignores this request. So this is a lie and the casino just found a way to close my account due to winnings

Έχω ζητήσει επανειλημμένα αποδείξεις για τα λεγόμενα του καζίνο το οποίο αγνοεί αυτό το αίτημα. Επομένως πρόκειται για ψεύδη και το καζίνο απλά βρήκε έναν τρόπο να μου κλείσει τον λογαριασμό λόγω κερδών

Dear IceCasino representative,

Could you please send the supporting evidence to kristina.s@casino.guru? Thank you very much.

Hello Kristina

The requested proofs were just provided.

Kind regards

Thank you very much.

tzobo22, the casino provided evidence confirming everything stated here. Unfortunately, we are not able to proceed with this case further. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.