Fairspin Casino - Der Spieler hat Mühe, seine Gewinne abzuheben.

Hi i have tried many times to withdrawl my money by many ways different.. e-transfer, visa, interact, bank ect .. and it seems like all my attemps were declined even if i entered the informations correcly .. ive seen many complaints like mine ! Hope you guys will help me because it is gettin kind of suspect.. ive played many casinos and i never had trouble withdrawl my gains like this before .. can you please help me because no matter hiw many times o try to get help from support it is always the same messages thank you

Dear Nowithdrawl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi i have made many withdrawls with other casinos but not with fairspin yet. Yes i have passed kyc verifications and i have accumulated money without bonus

Still the same answers by the casino its ben 2 weeks now since ive tried to withdrawl my money with more than 6 ways offered... more than 15 attemps and still i am not able to withdrawl ! I had no issue deposit money but there is no way to withdrawl what so ever .. ive played in more than 10 other casino and never once i had issue withdrawl my money .. looks like a scam more than a casino now can you please help me with this case or ill have to leave à bad review and let anyone know what this is about

Thank you

Thank you very much for your reply, Nowithdrawl. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Nowithdrawl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.