Casinia Casino - Dem Spieler ist die Nutzung von Boni und Münzen untersagt.

Hello, please explain to me why the casino is blocking me from all bonuses and the possibility of purchasing items in the store with the coins I have obtained without explaining it?

Hello Bladeusz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever claim any bonuses in the casino? When was the last time you contacted the casino regarding this issue and what was their respond?

Please note that any bonus or VIP system in any online casino is their good-will and they may refuse to give them out to any player without any reason given.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Bladeusz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.