Bons Casino - Der Spieler kann sein Guthaben nicht abheben.

It was good at first at Bonds Casino, but from around March, I made deposits of 50,000 to 30,000, and made a total of over 1 million deposits. During that time, I repeatedly bet 100 yen on Suibona, but there was no dividend that I could withdraw once, and I ended up not paying more than the deposit amount (about 20000 about twice). Sometimes I wanted to get it back, so I played the thank you several times, and the support told me that I should try other models, so I changed them, but nothing happened. No matter how many times I deposited, I couldn't withdraw even once, so I had my account frozen. I really can't stand it. The reply from the support is also according to the manual. I don't care if I lose, I just want you to have some fun

ボンズカジノで最初は良かったのですが、3月辺りから5万から3万の入金をひたすら繰り返して合計100万以上入金しました。その間常にスイボナを100円ベットを繰り返しましたが一回も出金出来るような配当もなく、入金額以上（20000程度が2回くらい。）の配当は全くでず終わりました。たまに取り返したいとサンクエを何回かまわしたり、サポートから他の機種も打つべきと言われたので変えながらしましたが何もきません。何回入金しても一度も出金出来ずじまいでアカウント凍結してもらいました。本当に許せないです。サポートの返事もマニュアル通り。負けてもいいんで少しは楽しませてほしいものです

Hello u_zooo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bons Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your balance with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they offer you any option to withdraw your money?

Looking forward to your answer.

Regards,

Nick

I will also send images of repeated deposits

入金繰り返した画像も送ります

Hello u_zooo,

I do not entirely understand your request. Why do you want your deposits back? Do you have any remaining balance on your account?

Dear u_zooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.