888 Casino IT - Die Auszahlung des Spielers wurde nach der Überprüfung blockiert.

Hello, my name is Davide. I played and won using my deposited balance at this casino. After being asked for documents to withdraw and waiting for months for their approval, I was blocked by their blatant abuse of power. They requested a screenshot of the PayPal account I used to deposit, which I provided, showing all the necessary information, but they have rejected it for a month and haven't explained why. How can I correct this mistake?

I've tried to ask several times via chat, most recently about ten minutes ago, but a certain operator named Daniel chose to ignore my questions about the screenshot then rudely ended the chat. This has happened twice in a row.

In reality, the screenshot is just fine, but they needed an excuse not to pay my winnings. I consulted with a lawyer who advised me that I can send a formal notice, but it comes with a cost, so I wanted to try with you first. I found this forum and wanted to ask for your help. Thank you in advance for your assistance.

ciao sono davide , ho giocato e vinto escliusivamente col mio saldo depositato su questo casino , dopo aver ricevuto richiesta di documenti per prelevare e aspettato mesi che venissero approvati sono stato bloccato da un loro palese abuso di potere, mi hanno chiesto uno screenshot del conto paypal con cui ho depositato , glielo fornito con in mostra tutti i dati richiesti loro però lo rifiutano da un mese e non mi dicono come mai, come posso correggere l'errore ?

ho provato a chiedere diverse volte in chat come 10 minuti fa ma un certo operatore di nome daniel ha preferito prima far finta di nulla non rispondendo alle mie domande relative allo screenshot e poi mi ha chiuso la chat in faccia come un maleducato ed è successo due volte di fila

in realtà lo screenshot va benissimo ma gli serviva una scusa per non pagarmi la vincita, ho sentito un legale mi ha detto che posso inviare diffida ma ha un costo e prima volevo provare con voi, ho trovato su un forum questo sito , e volevo provare a chiedere il vostro aiuto grazie in anticipo

Hello marcopavia170,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Is the mentioned PayPal account under your name? How much real money balance do you have left on the closed account?

Would it be possible to forward the same documents to nikolas.b@casino.guru for review?

Looking forward to your answer.

Regards,

Nick

for two months they have been carrying out unclear checks, the paypal is in my name, I forwarded you the screen sent to 888

da due mesi fanno controlli non ben chiari, il paypal si è a nome mio , vi ho inoltrato lo screen inviato ad 888

Thank you marcopavia170 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi marcopavia170,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask 888 Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings? Why has the screenshot of the player's PayPal account been rejected?

Thank you.

Best regards,

Tomas

Casino.Guru

thank you very much I hope for your help because the casino doesn't help at all

grazie mille spero nel vostro aiuto perchè il casinò non aiuta minimamente

Hi marcopavia170,

I trust this message finds you well.

We would like to inform you that your withdrawal request has been escalated to the appropriate department.

We sincerely apologize for any inconvenience you may have experienced during this period. Our team is working diligently to ensure a swift resolution, and we appreciate your patience.

If you have any further questions or concerns, please feel free to reach out to our customer support team. We are committed to resolving this matter to your satisfaction.

Thank you for your understanding.

Sincerely,

888 Team

yes, but you've been telling me the same thing for two months now

si ma ormai sono due mesi che mi dite la solita frase

Dear marcopavia170,

I'm not sure if the casino is about to process your withdrawal, but their last response indicates so. I will now extend the timer for 7 days to see if you receive the payment. If there is no progress during this period, I will ask the casino to update us on the matter.

Thanks for your patience.

Dear marcopavia170,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas

Casino.Guru