5Gringos Casino - Der Spieler hat Schwierigkeiten, die Kontoüberprüfung abzuschließen.

I state that I am Italian living in Brazil I had seen his review on 5gringoscasino and I wanted to try to play for the first time here in Brazil I made the deposits in two minutes through my bank Banca del brasil instant pix method and used once the card my credit after several deposits I managed to win and from that moment my nightmare started before they told me they were cache cookies and days went by then a verification email arrived every day something more and they wanted each separate document each email and days went by I sent about 20 passport documents where there is also written the residence Aquiraz Brazil bank account on extract from deposit with name of agency account and holder or me

permanent visa in brazil brazilian tax code water invoice here in brazil with resideza selfie photo with passport in hand photo with brazilian cedula front and back practically 18 times then yesterday an email to send a photo with passport in hand half bust their site in the background i even broke a phone to take selfies imagine you better not to talk about it was missing only the broom between the legs or sent the photos contacted the support and I hanoo told me that they would answer as soon as possible to date nothing .. I would not be forced to report financial police as Italian citizen and here in brazil as a resident in serious casinos the verification must be done first AAMS this is a trick to delay and not pay they always win

premetto che sono italiano residente in brasile avevo visto la sua recensione sul 5gringoscasino e ho voluto provare a giocare per la prima volta qui in brasile ho fatto i depositi in due minuti tramite mia banca banca del brasil metodo pix istantaneo e usato una volta la carta di credito mia dopo vari depositi sono riuscito a vincere e dal quel momento e iniziato il mio incubo prima mi dicevano erano cache cookie e passavano giorni poi e arrivato una email di verifica ogni giorno qualcosa in piu e volevano ogni documento separato ogni email e passavano giorni ho mandato circa 20 documenti passaporto dove ce anche scritta la residenza Aquiraz Brasile conto bancario su estratto da effetuazione deposito con nome agenzia conto e intestatario ovvero io

visa permanente in brasile codice fiscale brasiliano fattura acqua qui in brasile con resideza foto selfie con passaporto in mano foto con cedula brasiliana fronte e dietro praticamente 18 volte poi ieri un email di mandare una foto con passaporto in mano mezzo busto i loro sito sullo sfondo ho anche rotto un telefono per fare selfie immagina lei meglio non parlarne mancava solo la scopa fra le gambe o mandato le foto contattato il supporto e mi hanoo detto che avrebbero risposto al piu presto ad oggi niente.. non vorrei essere costretto denunciare guardia di finanza come cittadino italiano e qui in brasile come residente nei casino seri la verifica va fatta prima AAMS questo e un trucco per ritardare en non pagare loro vincono sempre

Dear SUPERMARIOTTO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that your permanent residency is in Brazil, but your nationality is Italian?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello

my account has been verified now eok

but the withdrawal still did not work and thinking I would not get my money back I played and I lost everything as I said they play on time they are well threein

Anyway

Thank you and greetings

Good work Luigi "

Additional comments from the player:

"salve

 il mio account e stato verificato adesso eok

ma ancora non funzionava il prelievo e pensando di non riavere i soledi  ho giocato e ho perso tutto come dicevo loro giocano sul tempo sono ben treinati

comunque

 Grazie e saluti

Buon lavoro Luigi"

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.