1xBet Casino PE - Der Spieler hat Mühe, sein Guthaben abzuheben.

I am a user of 1xbet, for a year, I won and lost, smaller sums.

Last 05/08/23, I hit a series of varied bets, for $439,500 pesos, a miserable 900 euros, for more than ten days, the 1xbet security department, they are requesting documentation, every 72 hours, from photo from ID, to driver's license, etc., etc. service slips, all skipped with the clear intention of delaying and not releasing my payment, so e****n... so they withhold your money indefinitely, they decide when, how much and to whom they pay... totally crazy, when you lose your money, they keep it and when you win, they also keep it... hopefully someone can do something to help me stop this...

Soy usuario de 1xbet, durante un año , gane y perdi, sumas menores.

el pasado 08/05/23, acerte una serie de apuestas variadas, por $ 439500 pesos, unos 900 euros miserables, desde hace mas de diez dias, el depto de seguridad de 1xbet, me estan solicitando documntacion, cada 72 hs, desde foto de dni, hasta carnet d conducir, etc ,etc voletas de servicios, todo de manera salteada con la clara intencion de dilatar y de no liberar mi pago, asi e*****n...asi retienen indefinidamente tu dinero, deciden cuando, cuanto y a quien pagan...una locuraaaa totalll, cuando perdes tu dinero , se lo quedan y cuando ganas, tambien se lo quedan....ojala alguien pueda hacer algo para ayudarme a detener esto..

Hello caricattonicolas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino PE. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Fixed, it is also abnormal to take 14 days to verify something, thanks

Solucionado, igualmente es anormal tardar 14 dias para verificar algo, gracias

Thank you caricattonicolas for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick