SlotsPalace Casino - Der Bonus des Spielers wurde nur teilweise gutgeschrieben.

Hello, they sent me an email and a message with a 100% first deposit offer and free spins, I log in and register!!! I send them a message to the company if the offer is valid, they say yes with a minimum deposit of 20 euros!!! I ask if they also give free spins they tell me yes!! I make a deposit immediately, the bonus money is credited but the spins when!!! I sent them how many messages in the chat, they replied that I am not entitled to spins, they threw me out of the chat 7 times to the email, they never answered!!! I sent them screen the offer and the bonus of the spins it shows in the bonus category that it has not been played and that when I enter the game they are not there and their answer was that the company can pass back the bonuses by itself!!! the worst company with worse conversation and behavior

Γειά σας ενω μου στείλανε ιμειλ και μήνυμα με προσφορά πρωτγς καταθεσης 100%και δωρεαν περιστροφες μπαινω και κανω εγγραφη!!!τους στέλνω μήνυμα στην εταιρεία αν ισχύει η προσφορά μου λένε ναι με ελάχιστη καταθεση 20 ευρώ!!!ρωταω αν έχει και δωρεαν περιστροφες μου λένε ναι!!κανω αμέσως καταθεση πιστωνεται το μπονους χρηματων αλλά οι περιστροφες ποτε!!!τους εστηλα ποσα μηνηματα στο τσατ μου απαντήσανε ότι δεν δικαιουμαι περιστροφες με πετάξανε και 7 φορές εξω απο το τσατ στο ιμειλ δεν απαντήσανε ποτε!!!τους εστηλα σκριν την προσφορά και το μπονους των περιστροφων που φαίνεται στην κατηγορία μπονους ότι δεν έχει παιχτεί και ότι όταν μπαινω στο παιχνίδι δεν υπάρχουν και η απάντηση τους ήταν ότι η εταιρεία μπορεί να περνει πίσω τα μπονους απο μόνη της!!!η χειρότερη εταιρεία με την χειρότερη συνομιλια και συμπεριφορά

Dear Bibi1981b,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions of the casino:

We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings, and wagering requirements) Company’s decision shall be final and non-negotiable.

Have you redeemed any promotional offers from this casino in the past? Could you please explain what terms and conditions are specific for this bonus you were offered? Did you play the match bonus part of the promotion yet?

Please understand, that we can’t penalize the casino for refusing to award you a bonus. I’ll look forward to your reply.

Best regards,

Tomas

Good evening, let me answer you, I had never played with this company before, so I'm writing this again, but you probably didn't read what I wrote, because I mention that it was my first deposit!!!!! the offer was a first deposit offer, I'm writing that too 100 & bonus money + free spins!!! the bonus was credited to me I played it and when I asked for my free spins for which I deposited my money they never credited them and they never found them!! did you really read what I wrote in my report because otherwise I wouldn't you didn't ask me anything because I already wrote it!!!!!! and if you think it's right for a company to offer you something to give them your money and not give it to you, I consider it theft and I have to report it!

Καλησπέρα σας να σας απαντήσω δεν είχα ξαναπαίξει στην συγκεκριμένη εταιρεία ποτε ξανά το γραφω κιολας αλλά μάλλον δεν διαβάσατε κακσ όσα έγραψα γιατί αναφερω ότι ήταν η πρώτη μου κατάθεση!!!!!η προσφορα ήταν προσφορά πρωτης καταθεσης το γραφω και αυτο 100&μπονους χρηματων +δωρεάν περιστροφες!!!το μπονους μου το πιστωσανε το επαιξα και οταν ζητησα τις δωρεάν περιστροφες μου για τις οποίες καταθεσα τα χρήματα μου δεν μου τις πιστωσανε ποτε και δεν τις έβρισκαν και ποτε !!αλήθεια διαβάσατε καθόλου τι έγραψα στην αναφορά μου γιατί αλλιώς δεν θα με ρώταγατε τιποτα γιατι τα έχω γράψει ήδη!!!!!!και αν θεωρείτε εσεις σωστό μια εταιρία να σου προσφέρει κάτι να τους δίνεις τα χρήματα σου και να μην στο δινουν εχω το θεωρώ κλεψιά και οφείλω να το αναφέρω!

Hello Bibi1981b,

The first promotional offer might also include a bonus that doesn't require a deposit. I asked you about promotional offers in general and if you were granted any such offer by the casino prior to playing with the match bonus part of the first deposit bonus.

I am afraid I will need to ask you again what specific conditions are associated with this bonus as you haven't answered my question.

What interests me specifically is whether the free spins you should have received require wagering or not. I'll look forward to your reply.

Dear Bibi1981b,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.