Quatro Casino - Die Einzahlung des Spielers wurde seinem Konto nie gutgeschrieben.

Serious? Hands off! Did an immediate transfer after registration. The first one went flawlessly, the second the money was immediately debited from my account, but never landed on my gaming account! The customer service in the chat only said succinctly that I should take care of a payment confirmation from my bank, send it to me and then I will be contacted after 3 days !!! Hi there? But that's not how it works! Can only strongly advise against it.

Seriös? Finger weg! Habe nach Registrierung eine Sofortüberweisung durchgeführt. Die erste verlief einwandfrei, bei der zweiten wurde das Geld zwar sofort von meinem Konto abgebucht, ist aber nie auf meinem Spielekonto gelandet! Das Kundenservice teilte im Chat lediglich lapidar mit, ich solle mich doch um eine Zahlungsbestätigung meiner Bank kümmern, diese zuschicken und dann werde ich nach 3 Tagen kontaktiert!!! Hallo? So geht's aber nicht! Kann nur dringend davon abraten.

Dear Markus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Did you try to contact your bank? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Thank you very much Markus for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Markus,

I looked at your case and I will now ask the casino for a response. You will be notified as soon as the casino replies.

The money arrived in the player's account after 4 days. So much for Sofortüberweisung.

The matter is done for me.

Kind regards

Das Geld ist nach 4 Tagen auf dem Spielerkonto ei gelangt. Soviel zum Thema Sofortüberweisung. 

Angelegenheit ist für mich erledigt.

mfg

Hi Markus,

Thank you for the update. I'm glad your deposit was credited to your account. Sometimes the deposits and withdrawals take longer than usual. It very often depends on the chosen payment method and the country the player is from. I will close the case as resolved. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter