Mr Sloty Casino - Der Rückzug des Spielers wurde verzögert.

Hi

I've made a withdrawal from Mr Sloty since 1/26/22 and waited 3 months to get the message that there was a malfunction and that's why my money was booked back to the casino account.

Now I've tried again to make a payout and have to wait at least 2 weeks again. I've heard a lot of negative things about MrSloty at the moment and I'm afraid that this time I'll only be put off. Can you help me to solve this problem? I'm just waiting like that long after that just doesn't seem fair to me anymore

LG Thomas

Hallo

Ich hab seit 26.1.22 bei Mr Sloty eine auszahlung getätigt und habe 3 monate gewartet um die Nachricht zukriegen das es eine Störung gab und deshalb mein Geld zurück aufs Casino Konto gebucht wurde.

Nun hab ich es erneut probiert eine Auszahlung zu tätigen und muss wieder mindestens 2 Wochen warten ich hab derzeit viel negatives über MrSloty gehört und habe nun Angst das ich diesmal wieder nur vertröstet werde können sie mir helfen dieses Problem zu lösen ich warte halt nun schon so lange darauf das scheint mir einfach nicht mehr gerecht zu sein

LG Thomas

Dear jeffhardy102,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, or the casino cancels your withdrawal again, please let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

It's been more than a week now and nothing has happened I only get answers it should be paid out soon but nothing is happening at all slowly really I don't know what to do anymore

Es ist jetzt schon mehr als eine Woche her und nichts hat sich getan ich kriege nur antworten es müsste bald ausgezahlt sein aber es passiert rein gar nix weiß langsam echt nicht mehr was ich machen soll

Thanks for the update, jeffhardy102. I fully understand your frustration. However, we always give a casino two full weeks to process each pending payment. If there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

after 2 weeks still no payment meanwhile i'm at the end of my wits

nach 2 wochen immer noch keine auszahlung mittlerweile bin ich mit meinem latein am ende

Thank you for the updates, jeffhardy102. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear jeffhardy102,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Excuse me, I was unfortunately very busy, so I didn't save any chat histories, I'm just always put off by the fact that it should be on it soon, etc. If that's really required of you, then I'll write to support again and they'll send me the same message as before

entschuldigen Sie ich war leider sehr eingespannt also ich habe keine chatverläufe gespeichert ich werde nur immer vertröstet das es bald drauf sein sollte etc wenn das wirklich verlangt wird von ihnen dann schreibe ich nochmal den support an und sie werden mir wie zuvor die gleiche nachricht schicken

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear jeffhardy102,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.