Mr Bet Casino - Das Konto des Spielers wurde gesperrt.

Hello

They closed my account without prior notice, first I was waiting for a withdrawal of 1400 euros, they didn't do it and they told me that I have to verify myself and send documentation, I sent it to them. and I had been waiting for verification for more than 4 days to tell me that my account has been blocked because I am in a country that has restricted gambling. Knowing that I had been playing for more than a month and I withdrew money more than once. I don't know now what all this about blocking my account is coming from and they won't even let me in and they haven't returned my money

Hola 

Me cerraron la cuenta sin previo aviso , primero estaba esperando un retiro de 1400 euros , no me lo hicieron y me han dicho que tengo que verificarme y mandar documentación, se las mandé. y llevaba esperando la verificación más de 4 días para decirme que me cuenta ha sido bloqueada porque estoy en un país que tiene restringido el juego . Sabiendo que llevaba jugando más de un mes y retiré dinero más de una vez . No se ahora a qué viene todo esto de bloquearme la cuenta y no me dejan ni entrar ni me han devuelto mi dinero

Dear faridtahiri3066,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which country you are from and if you have always played from this country? Did you enter this country in your casino account profile? Could you please confirm that you have not used any software that would alter your location while playing in this casino, for example, a VPN?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello good Morning

I am of Moroccan origin, I am a resident of Spain and I have a Finnish wife, so I live between Finland and Spain. And I've always played from here in Finland, the account doesn't have much time. I don't use any vpn or software or anything like that, I open the browser and start playing that's all. And another thing they had already made me a withdrawal of 1100 (450+450+200) on a previous day when I made another withdrawal of 1400 (450+450+300+200). And that's where the problems started. Legal game I deposit my money from my Neteller account. And they make the withdrawal to the same account. I don't know why they have done all this to me now.

Hola muy buenas

soy de origen marroquí , soy residente en España y tengo mi mujer finlandesa , así que vivo entre Finlandia y España . Y yo siempre he jugado desde aquí en Finlandia la cuenta no tiene mucho tiempo . Ni utilizo ningún vpn o software ni nada a este estilo ,abro el navegador y empiezo a jugar eso es todo . Y otra cosa ya me habían hecho un retiro de 1100 ( 450+450+200) en un día anterior al hacerme otro retiro de 1400 ( 450+450+300+200) . Y en ese empezaron las problemas . Juego legal ingreso mi dinero desde mi cuenta Neteller. Y me hacen el retiro a la misma cuenta . No se por que ahora me han hecho todo esto .

Thank you for your reply, faridtahiri3066. Could you please clarify which address you filled in during the registration?

Do you have any documents confirming your stay at this address?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, I entered from Vaasa Finland, I invested the document in the mail. Thank you

Hola , me ingrese desde Vaasa Finlandia , le inviste el documento al correo . Gracias

Hello . Thank you for everything, today they have deposited my money and they have blocked me at least I have my money. Thank you . Issue solved 👍🏽

Hola . Gracias por todo , hoy me han ingresado mi dinero y me han bloqueado por lo menos tengo mi dinero . Gracias . Asunto solucionado 👍🏽

Dear faridtahiri3066,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru