Megapari Casino - Der Antrag des Spielers auf Kontoschließung wurde ignoriert.

I kindly request assistance. After requesting the closure of my account at the Megapari casino several times via email, I state that as of today, my account has not been closed yet. I am asking for help, please.

Solicito por favor ayuda. Tras solicitar el cierre de la cuenta en casino megapari varias veces a través de email solicitando el cierre de la cuenta,manifiesto que a día de hoy no me han cerrado aún la cuenta,pido ayuda por favor.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Kristina

I think they already closed it

Creo que ya la cerraron

Thank you for your reply, Javiercadiz. Do I understand correctly that we can close this complaint now?

No no. Sorry, they haven't closed the account yet.

No no. Perdon aún no la cerraron la cuenta.

It turns out that I requested the closure of my megapari account like 20 times. I decided to deposit again and it turns out that I can't withdraw my money from the account. I ask for help and justice.

Resulta que solicité el cierre de cuenta de megapari como 20 veces. Decidí nuevamente depositar y resulta que no puedo retirar mi dinero de la cuenta. Pido ayuda y justicia.

Hello good evening. I have 30,200.13 euros in my gaming account. I can't withdraw my money. I requested to close my account before depositing again and getting these winnings and they refuse to close the gaming account. What I want is to please withdraw my money since all withdrawals like ours in the photos go back to the game account. I ask for help. It is my little son's bread.

Hola buenas noches. Tengo en mi cuenta de juego 30.200,13 euros. No puedo retirar mi dinero. Solicité el cierre de mi cuenta antes de depositar nuevamente y obtener estas ganancias y se niegan a cerrar la cuenta de juego. Lo que quiero es por favor retirar mi dinero ya que todas las retiradas como nuestro en las fotos van de vuelta el dinero a la cuenta de juego. Pido ayuda. Es el pan de mi hijo pequeño.

Hello good evening. I haven't been able to withdraw for three days. All withdrawals as I show in the photo go back to the game account. I ask casino guru for help. It is my son's bread. Justice, I have a lot of money in my gaming account.

Hola buenas noches. Llevo tres días sin poder retirar. Todos los retiros como muestro en la foto van de vuelta a la cuenta de juego. Pido ayuda a casino guru. Es el pan de mi hijo. Justicia.tengo mucho dinero en l cuenta de juego.

Thank you for your reply, Javiercadiz. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

hello. Yes I have made withdrawals before. Many withdrawals. The verification was already done months ago because I have been playing on Megapari for months now and I never get a bonus, I reject the bonuses. But now for three days all withdrawals go to the game account again, that is, I haven't been able to withdraw for three days, I ask for help.

hola. Si antes he realizado retiros. Muchos retiros. La verificación ya se hizo hace meses porque llevo ya meses jugando en Megapari y bonus nunca cojo, rechazo los bonos. Pero ahora desde hace tres días todos los retiros van a la cuenta de juego nuevamente, es decir llevo tres días sin poder retirar, pido ayuda.

Hello there, dear Javiercadiz and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Today, Monday, I was able to withdraw 10,000 euros without any problem. Thank you so much. All right .

Hoy lunes si he podido retirar ya sin problema 10000 euros. Muchas gracias. Todo correcto .

Hello, good evening to casino guru. It turns out that on May 2 I made a withdrawal of 2000 euros through a bank card, the money never arrived, since that day and every day, my bank tells me to ask megapari for the ARN number of the transaction and megapari They did not send me said ARN number, which means that they have not paid me for that transaction, since my bank tells me that they have not sent the Megapari money. If they had sent it, they would have given me the RNA number of the transaction, that is, I have asked Casino Guru for help with this problem since May 2 without any response from Megapari customer service. I only ask for my money that belongs to me.

Hola buenas noches a casino guru. Resulta que el día 2 de mayo hize una retirada de 2000 euros a través de tarjeta bancaria, el dinero no llego nunca, desde ese día y todos los días, mi banco me dice que pida a megapari el número de ARN de la transacción y megapari no me manda dicho número de ARN, es decir que esa transacción no me lo han pagado, ya q el banco mío me comenta q no han mandado el dinero megapari. Si lo hubieran mandado me hubieran dado el número de ARN de la transacción, es decir pido ayuda por favor a casino guru de este problema desde el día 2 de mayo sin ninguna respuesta por parte de atención al cliente de megapari. Solo pido mi dinero que me pertenece .

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello good morning. I can't withdraw money. All withdrawals go back to the game account. I show you capture. I ask for help

Hola buenos días. No puedo retirar dinero. Todos los retiros van de vuelta a la cuenta de juego . Os muestro captura. Pido ayuda